At a Glance
- Tasks: Welcome guests, serve food and drinks, and ensure a relaxing lounge experience.
- Company: Join Swissport, Europe's largest executive lounge brand with over 35 years of hospitality excellence.
- Benefits: Enjoy free meals, parking, training opportunities, and a comprehensive employee recognition scheme.
- Other info: Flexible shifts available, with potential for career growth within the Aspire lounge network.
- Why this job: Be part of a dynamic team delivering exceptional customer service in a vibrant environment.
- Qualifications: Experience in hospitality or customer service, excellent communication skills, and a team player.
The predicted salary is between 28000 - 30000 £ per year.
Overview
Company: Swissport
Location: Inverness
Contract Type: Full Time
Hours: 22 hours per week, between Monday - Sunday (shift work)
Salary: £13.49 per hour
Roster Pattern: 4 days on 2 days off
About the Company
At Swissport we are Aspire Executive Lounges. With more than 35 years of award-winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day. We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.
About the Role
As a Lounge Host, you will report to the Team Leader and be a key cross-functional member of the team ensuring guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.
Responsibilities
- Reception: Offer a warm and friendly welcome, efficient check-in process, and manage capacity at peak times.
- Food and Beverage: Ensure food and beverage offerings are available and well presented, engage with guests, and replenish stock levels.
- General Host: Clear and clean tables, maintain organisation and cleanliness, and respond to guest questions.
- Back of House: Assist with stock delivery, waste management, and maintain hygiene standards.
Ad hoc reasonable requests by local leadership team will form part of your role. The list above is not exhaustive and may vary depending on location and local customer requirements.
Qualifications
- Background in hospitality or customer services with high levels of customer interaction.
- Excellent communication skills, written and verbal.
- Good numerical skills with attention to detail.
- Computer literate, including using payment machines and Microsoft Office.
- Ability to work as part of a team or be self-motivated.
- Ability to follow processes and procedures with flexibility.
- Additional languages desirable.
- Flexible to work shifts covering 0330-2100, 7 days a week.
Benefits
- Free parking whilst at work.
- Industry recognised food safety training and qualifications to FSA L2.
- Comprehensive Employee Recognition scheme.
- Free meals and soft drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self-contribute.
- 24-hour employee assistance programme.
- Discounted retail - Varies by Airport Outlet.
- Discounted access to Aspire lounge network for family and friends.
- Potential for placements to other Lounges within the network.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Lounge Services Team Member Host - 22 hr - Inverness employer: Swissport-8ea42602
Swissport is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the hospitality sector. With comprehensive training opportunities through the Aspire Hospitality Academy, competitive benefits including free meals during shifts and a robust employee recognition scheme, our Lounge Services Team Members in Inverness can thrive in a supportive environment while delivering outstanding customer experiences to travellers from around the world.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Services Team Member Host - 22 hr - Inverness
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Swissport-8ea42602. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Swissport-8ea42602
Don't be shy about reaching out to Swissport-8ea42602 directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Lounge Services Team Member Host - 22 hr - Inverness
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Swissport-8ea42602 and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Swissport-8ea42602
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
