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- Tasks: Greet passengers and assist with check-in, luggage handling, and boarding.
- Company: Join Swissport, a leading provider of ground and air cargo services.
- Benefits: Competitive pay, wellness initiatives, free parking, and career advancement.
- Other info: Flexible shifts available, perfect for students looking for part-time work.
- Why this job: Be part of a dynamic team delivering exceptional service in aviation.
- Qualifications: Customer service experience and excellent communication skills are preferred.
The predicted salary is between 12 - 13 £ per hour.
Overview
Company: Swissport
Location: Liverpool John Lennon Airport
Contract Type: Part Time
Hours: 25 hours per week, between Monday – Sunday (shift work)
Salary: £12.91 per hour
About the company
Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
About the Role
As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.
Key Responsibilities:
- Greet passengers and provide friendly, professional assistance throughout their journey.
- Assist passengers with check-in procedures, luggage handling, and boarding processes.
- Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
- Ensure compliance with airline and airport regulations, including security and safety protocols.
- Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
- Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
- Perform administrative tasks, including data entry, documentation, and reporting as required.
- Ensure deployment of the environmental processes and procedures, referring to the QHSE Manual.
Qualifications:
- Prior experience in customer service, hospitality, or related fields is advantageous.
- Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
- Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
- Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
- Demonstrated problem-solving abilities and a proactive approach to resolving issues.
- Attention to detail and accuracy in handling passenger information and documentation.
Benefits:
- Access to Employee Assistance Programme and wellness initiatives.
- Comprehensive training and development programmes.
- Free onsite parking whilst at work.
- Retirement savings plan with employer contributions.
- Career advancement opportunities within the aviation industry.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Customer Service Agent - Liverpool John Lennon airport - PART TIME - UK employer: Swissport-8ea42602
Contact Detail:
Swissport-8ea42602 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Liverpool John Lennon airport - PART TIME - UK
✨Tip Number 1
Get to know the company! Research Swissport and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real-life situations at the airport.
✨Tip Number 3
Network like a pro! Connect with current or former Swissport employees on LinkedIn. They can provide insider tips and might even refer you for the role, giving you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Swissport team at Liverpool John Lennon Airport.
We think you need these skills to ace Customer Service Agent - Liverpool John Lennon airport - PART TIME - UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Agent role. Highlight your relevant experience in customer service and any skills that match what we're looking for, like communication and problem-solving.
Show Your Personality: We love seeing a bit of your personality shine through in your application. Don’t be afraid to let us know why you’re passionate about customer service and how you can contribute to our team at Swissport.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate straightforwardness!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the quickest way for us to receive your application and get you into the process. We can’t wait to hear from you!
How to prepare for a job interview at Swissport-8ea42602
✨Know the Company
Before your interview, take some time to research Swissport. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle inquiries and resolve complaints is crucial. Prepare examples from your past experiences where you demonstrated excellent customer service, especially in challenging situations. This will highlight your problem-solving abilities.
✨Practice Common Interview Questions
Anticipate questions related to your experience in customer service and how you would handle specific scenarios at the airport. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress Appropriately and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows professionalism and respect for the interviewer's time, which is particularly important in a customer-facing role like this one.