Overview
Job Summary
This Nights role is based at STANSTED Airport
You will be the first point of contact in the reception area for all visitors to the Swissport Cargo station based at Stansted Airport and play an important role in maintaining organisation. You will be dealing with all requests in a professional and efficient manner as well as deliver an exceptional experience for all visitors and provide effective local administrative support.
The position is fulltime (working 4 on / 4 off late shifts.) (18:45pm to 06:00am)
Interviews will only take place in person (Invite only basis)
Responsibilities
Day to day you will be responsible for:
- Dealing with customers, both face to face and on the phone
- Cash Invoicing
- Data entry into Excel Spreadsheets & internal systems
- Processing documents for deliveries and collection
- Greeting clients and visitors, sorting post, filing etc.
- Comply with all relevant legislation as well as airport authority and carrier security requirements
- Comply with Swissport Standard Operating Procedures (SOP’s)
- Operate any necessary machinery
Qualifications
To be successfulin this role you will need to be or have:
- In possession of at least three GCSE’s or equivalent
- Ability to speak and understand the English language
- Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
- Ability to travel to the airport at times where public transport is not availableExcellent communication skills (written and verbal)
- Must be IT literate and able to learn airline specific computer systems
- Ability to follow processes and procedures and apply flexible approach when required
- Willingness to work in inclement weather if required
- Able to demonstrate good customer service
- Commitment to continuous improvement
- Self-motivated and able to work independently
- Previous experience working in an aviation environment is desired
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Cargo Receptionist-UK employer: Swissport-8ea42602
Swissport UK&I is an exceptional employer, offering a dynamic work environment at the heart of the airport where safety and operational excellence are paramount. With a strong focus on employee development, we provide ample opportunities for growth and advancement, alongside a supportive culture that values teamwork and innovation. Join us to be part of a leading company in the aviation industry, where your contributions directly impact our success and the satisfaction of our customers.
