Cargo Clerical Team Leader UK

As a Cargo Clerical Supervisor-UK, you will play a vital role in our warehouse and airport operation and provide efficient and effective local administrative support. The pay for this role is fixed at £34,631.69 annually. One role is for Radius Park and the other is at Building 582.

Responsibilities

• To motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.
• Supervise/allocate tasks including reporting absences and overtime.
• Plan and deploy resource to meet customer and operational requirements.
• Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained.
• Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards that deliver the desired customer service experience.
• Comply with all relevant legislation as well as airport authority and carrier security requirements.
• Comply with Swissport policies, procedures and processes.
• Maintain up-to-date manuals and documentation as required.
• Build and maintain relationships with customers and airport authorities.
• Encourage consistency and collaboration by ensuring clear communication at all levels.
• Ensure compliance with Swissport's Standard Operating Procedures (SOP’s).
• Resolve conflict and irregularities and take appropriate action.
• On the job guiding, coaching and mentoring.
• Signing off break/build documentation.
• Other duties as assigned.

Qualifications

• Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays).
• Ability to speak and understand the English language.
• Ability to travel to the airport at times when public transport is not available.
• Excellent communication skills (written and verbal).
• Able to work as part of a team in a challenging environment.
• Previous experience working in an aviation environment is desired.
• Demonstrable supervisory experience for at least three years.
• Excellent organisational and planning skills.
• Excellent oral and written communication skills.
• A full driving licence.
• Proficient in Microsoft Office and able to learn relevant computer systems.
• Ability to follow processes and procedures and apply flexible approach when required.
• Commitment to continuous improvement.

Career Progression

• Satisfactory completion of three years continuous service (typically).
• Attainment of competency in all basic, intermediate and advanced tasks and duties.
• Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role.
• Further progression / promotion - subject to successful application to job vacancies arising.

Key Performance Indicators

• Customer satisfaction recorded through compliments received / complaints minimised.
• All documentation / data input completed accurately and on time.
• Quantity of Airway Bills / Worked Hours target met and exceeded.
• Departure of Flight Messaging targets met and exceeded.

Tasks & Activities

• Ensure Compliance with all Swissport Operating Procedures (including site safety rules).
• Ensure compliance with all Uniform and PPE Requirements.
• Issue Employee Recognition Notices as and when required.
• On-the-job guidance and coaching / Mentoring and Assessment of staff.
• Supervisory skills course or Competent Supervisory Skills satisfactorily completed.
• Supervise Emergency Procedures.
• Supervise all Operations for which the job holder is responsible.
• Stand-in for Supervisor or Equivalent as required (ad hoc / short term basis).

[NOTE: Details contained in this job description are not exhaustive or intended to restrict the scope of the job but define minimum expectation in the position and may vary depending on location and local customer requirements and/or custom and practice]