Lounge Services Team Member Host -Multi-Host in Birmingham

Location: Birmingham Airport

Contract Type: Part-Time

Hours: 16 hours per week, between Monday – Sunday (shift work)

Salary: £13.49 per hour

All stations have a night allowance on top of these rates £0.85 per hour from 2359 to 0600am.

About the Company: At Swissport we are Aspire Executive Lounges. With more than 35 years of award-winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day. We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.

About the Role: As a Lounge Host, you will report to the Team Leader and be a key cross-functional member of the team ensuring guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.

Key Responsibilities:

• Reception: Offer a warm and friendly welcome, efficient check-in process, and set the scene for their re-energising experience. Answer questions efficiently and direct guests to the most applicable area of the lounge. Manage capacity at peak times to maximise throughput. Bid farewell to guests on departure.
• Food and Beverage: Ensure all food and beverage offerings are continually available and well presented. Maintain cleanliness in food self-service and bar areas. Engage with guests while serving drinks and guide them to food and drink options, including dietary and allergen information. Replenish stock levels when required.
• General Host: Clear and clean tables when guests vacate. Maintain high levels of organisation and cleanliness within the lounge. Respond to guest questions or comments using high levels of customer service.
• Back of House: Assist with stock delivery and rotation. Follow recycling procedures for waste. Load and unload the dishwasher. Restock cleaned crockery and dishes. Maintain high levels of hygiene in all areas.

Ad hoc reasonable requests by local leadership team will form part of your role. The list above is not exhaustive and may vary depending on location and local customer requirements.

Qualifications:

• Background in hospitality or customer services with high levels of customer interaction.
• Excellent communication skills, written and verbal.
• Good numerical skills with attention to detail.
• Computer literate, including using payment machines and Microsoft Office.
• Ability to work as part of a team or be self-motivated.
• Ability to follow processes and apply flexibility when required.
• Additional languages desirable.
• Flexible to work shifts covering 0330 – 2100, 7 days a week.

Benefits:

• Free parking whilst at work.
• Industry recognised food safety training and qualifications to FSA L2.
• Industry recognised CPD opportunities with the Aspire Hospitality Academy.
• Comprehensive Employee Recognition scheme.
• Free meals and soft drinks during shifts.
• Uniform provided.
• Swissport pension scheme with ability to self-contribute.
• 24-hour employee assistance programme.
• Discounted retail – Varies by Airport Outlet.
• Discounted access to Aspire lounge network for family and friends.
• Potential for placements to other Lounges within the network.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Whether you're seeking a flexible part-time role or a career with potential for growth, we encourage you to apply today and embark on a rewarding journey in the aviation industry!

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.