Swissport is seeking a Customer Services Lead Agent (Ryanair) in Edinburgh to supervise the Passenger Service team on shift, ensuring airline quality, punctuality and safety compliant with SOPs. You will coach staff, resolve issues and maintain professional standards, while providing leadership across 37.5 hours per week on a 6 on/3 off pattern.
The role requires GCSEs, good English, strong communication and experience in customer service, with aviation knowledge welcomed.
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Airport Customer Service Lead — Shift Leader & Training employer: Swissport-8ea42602
Swissport UK&I is an exceptional employer, offering a dynamic work environment at the heart of the airport where safety and operational excellence are paramount. With a strong focus on employee development, we provide ample opportunities for growth and advancement, alongside a supportive culture that values teamwork and innovation. Join us to be part of a leading company in the aviation industry, where your contributions directly impact our success and the satisfaction of our customers.
