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- Tasks: Lead the UK Customer Service department and drive business growth.
- Company: Swisslog is a global leader in robotics and automation solutions.
- Benefits: Enjoy opportunities for career growth and be part of a passionate team.
- Why this job: Make a real impact in transforming customer experiences with innovative technology.
- Qualifications: 5+ years in managerial roles, strong leadership, and technical expertise required.
- Other info: Join a diverse team of over 3,000 experts across 50 countries.
The predicted salary is between 54000 - 84000 £ per year.
Swisslog Worcestershire, England, United Kingdom
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Swisslog Worcestershire, England, United Kingdom
Join to apply for the Senior Director of Customer Service UK role at Swisslog
Where do people love what they do, and being great at what they do? At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.
Responsibilities
Make an impact
This is an exciting opportunity for a highly skilled and experienced individual to lead the UK Customer Service department. You will be part of the EMEA Customer Service management team and will take ownership of developing and executing the Head of Customer Service role within the UK. You will have profit and loss responsibility with the authority and scope to make decisions. This position will be responsible for generating and executing an approved business plan to ensure a healthy growing business. The successful candidate will be responsible for the development and growth of the department by observing the market and identifying future prospects whilst maintaining excellent customer support to our existing client base. You will be responsible for setting and achieving budgets and forecasts to ensure competitive cost levels are maintained. You will oversee over 150 employees across multiple functions, such as Field Service, System Operations (residential teams), Controls Service, and Software. You are a team player and work closely with different parts of Swisslog, like Operations and Sales, ensuring the best possible customer experience.
Application Requirements
What you need to succeed
All applicants must demonstrate excellent leadership skills with a proven track record of handling high-level Employee Relations topics. They must be excellent face-to-face communicators and have success in managing growing service operations, including large contracts and developing customer relationships. The successful applicant must be self-driven, results-oriented, positive, and focused on high quality and business profit. They should be professional, credible, and comfortable dealing with senior customer executives. Additionally, the following qualifications are required:
- Technical degree qualified or equivalent
- 5+ years managerial experience in a technical environment, preferably service
- Proven success in managing large customer contracts and operations with commercial acumen
- Experience in developing and growing departments and colleagues
Our promise to you
Swisslog offers opportunities for people to drive the future of intralogistics through robotic and data-driven automated solutions that create exceptional customer value. Join us and be part of a global enterprise proud of its Swiss roots and full of worldwide opportunities. Realize your potential in a passionate team driven by the OneSwisslog spirit.
About Swisslog
Swisslog, part of the KUKA Group, is shaping the future of intralogistics with over 3,000 experts from 50 countries. We implement innovative, flexible robot-based and data-driven automation solutions transforming supply chains. Join our team and share your unique perspective.
Join the journey!
If you believe a career with Swisslog is right for you, we would love to hear from you. We look forward to receiving your application!
LinkedIn Reference
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Senior Director of Customer Service UK employer: Swisslog
Contact Detail:
Swisslog Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director of Customer Service UK
✨Tip Number 1
Research Swisslog's recent projects and innovations in intralogistics. Understanding their technology and how they operate will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the company.
✨Tip Number 2
Network with current or former employees of Swisslog on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your leadership skills and success in managing large customer contracts. Being able to articulate these experiences clearly will set you apart as a strong candidate.
✨Tip Number 4
Familiarise yourself with the latest trends in customer service within the tech industry. Being knowledgeable about current challenges and solutions will allow you to discuss how you can contribute to Swisslog's goals effectively.
We think you need these skills to ace Senior Director of Customer Service UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership skills and experience in managing customer service operations. Include specific examples of how you've successfully handled large contracts and developed customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role at Swisslog. Mention your technical qualifications and managerial experience, and explain how you can contribute to their mission.
Highlight Relevant Achievements: In your application, emphasise any achievements that demonstrate your ability to lead teams and improve service operations. Use metrics where possible to quantify your success, such as increased customer satisfaction scores or revenue growth.
Prepare for Interviews: If selected for an interview, be ready to discuss your approach to leadership and customer service. Prepare examples of how you've navigated challenges in previous roles and how you plan to drive success at Swisslog.
How to prepare for a job interview at Swisslog
✨Showcase Your Leadership Skills
As a Senior Director of Customer Service, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've successfully managed teams and handled high-level Employee Relations topics in the past.
✨Understand the Business Landscape
Familiarise yourself with Swisslog's market position and competitors. Be ready to discuss how you can contribute to the company's growth and profitability by identifying future prospects and maintaining excellent customer support.
✨Communicate Effectively
Since face-to-face communication is crucial for this role, practice articulating your thoughts clearly and confidently. Prepare to engage in discussions about managing large contracts and developing customer relationships.
✨Demonstrate Commercial Acumen
Highlight your experience in managing budgets and forecasts. Be prepared to discuss how you've maintained competitive cost levels in previous roles and how you plan to do so at Swisslog.
