Technical Operations Manager EMEA (Hybrid) in London

Are you passionate about keeping office workplace environments running seamlessly? Do you thrive on solving technical challenges and ensuring operational excellence? Join our team as the regional expert who ensures our office facilities remain safe, compliant, and reliable across the portfolio!

As the EMEA regional Subject Matter Expert (SME) for Building & Technical Operations, you will be the driving force behind our workplace infrastructure reliability across ~ 20 locations. You will govern how building services are operated and maintained across the region, providing crucial technical expertise while steering performance against global standards. You will work in close relationship with the individual Location Operations Managers and exchange with the SMEs from other regions.

Key Responsibilities:

• Plan and track maintenance delivery across the portfolio, ensuring work is properly scheduled, delivered, and reported while maintaining current asset inventory and maintenance plans.
• Ensure operational reliability of Mechanical, Electrical and Plumbing (MEP) systems and other critical infrastructure to keep building services running safely.
• Drive technical and regulatory compliance by supporting Location Operations Managers with standards implementation and maintaining audit‐ready documentation.
• Manage high‐risk work including shutdowns, power‐downs, and business‐critical interventions with disciplined change control and stakeholder coordination.
• Own asset and maintenance data governance in the IWMS/Asset & Maintenance Management platform, defining clear rules for creation, updates, and validation.
• Coordinate building IoT/OT operations including BMS controls, metering, sensors, and alarms, ensuring they follow IT and security policies.
• Support digital monitoring initiatives that improve reliability, response times, and compliance evidence.
• Provide operations expertise to projects throughout all phases.
• Maintain accurate system documentation including operating manuals and system logs.
• Lead incident troubleshooting with structured approaches, prioritising safety and business‐critical issues.
• Coordinate with IT and Physical Security on CCTV and Physical Access Control System issues.

About the Team:

The Corporate Real Estate & Services (CRES) team is responsible for maintaining workplace excellence. We ensure our facilities provide safe, compliant, and productive environments through strategic governance and operational expertise. Our team works in a matrix structure where Location Operations Managers handle day‐to‐day execution while regional experts like you provide technical governance and assurance that maintains our high standards.

About You:

You are a technical operations professional who combines hands‐on expertise with strategic thinking. You excel at translating technical requirements into practical solutions and work well with stakeholders across a matrix organisation. Your attention to detail ensures compliance, while your problem‐solving abilities keep operations running smoothly even during critical incidents. You feel comfortable communicating between technical expert and management level.

We are looking for candidates who meet these requirements:

• 8+ years in multi‐site technical operations, facilities engineering, or building infrastructure management (office or comparable environments).
• Strong working knowledge of MEP systems and critical infrastructure, with confidence in complex troubleshooting and decision‐making.
• Provider and contract management experience, including SLA/KPI‐based performance governance.
• Strong discipline in documentation, internal controls, and audit readiness, comfortable working in an IWMS/AMM or CMMS environment.
• Project experience across commissioning/testing and handover to operations.
• Ability to influence stakeholders in a matrix environment as a clear, pragmatic communicator.
• Fluent English (additional regional languages are a plus).

These are additional nice to haves:

• Engineering degree (or equivalent practical experience).
• Hands‐on experience with Planon (or similar IWMS) and asset/master data governance.
• Working knowledge of building controls/BMS and OT interfaces.
• Occasional travel within Europe may be required.

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.

For the United Kingdom, the base salary range for this position is between £68,000 and £102,000 for a full‐time role. The specific salary offered considers the requirements, scope, complexity and responsibilities of the role, as well as the applicant's own profile including education/qualifications, expertise, specialisation, skills and experience. In the situation where you do not meet all the requirements or you significantly exceed these, the offered salary may be below or above the advertised range. In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance‐based annual bonus.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

About Swiss Re:

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance‐based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting‐edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

Start your career journey with Swiss Re.