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- Tasks: Handle complex claims and deliver exceptional customer service in a dynamic environment.
- Company: Join Swiss Re, a global leader in reinsurance and insurance solutions.
- Benefits: Competitive salary, performance-based bonuses, hybrid work model, and global benefits.
- Why this job: Make a real impact by managing high-profile claims and enhancing client satisfaction.
- Qualifications: 10+ years in claims/insurance, strong analytical and negotiation skills required.
- Other info: Collaborative team culture with opportunities for professional development and growth.
The predicted salary is between 80000 - 120000 £ per year.
Are you an experienced claims professional looking to leverage your expertise in a dynamic, global organization? Join our team where your technical knowledge and relationship-building skills will directly impact our business success and client satisfaction. This role offers the opportunity to handle high-profile claims while contributing to our reputation for exceptional service delivery.
About the Role
This is a high-level Claims position, based in London, responsible for the professional handling of complex claims with a focus on Professional Liability & Director & Officers Liability claims, alongside a diverse portfolio of Casualty, International Programs, and General Liability claims underwritten in the UK Casualty market. Reporting to the Technical Lead Casualty & FinPro London, you’ll be instrumental in delivering exceptional customer service in line with our Corporate Solutions Claims Commitment.
Key Responsibilities
- Deliver exceptional claim handling consistent with the Swiss Re Corporate Solutions Claim Commitment and Claim Handling Expectations.
- Manage complex claims within defined technical authority, including coverage review, investigation, evaluation, and executing appropriate resolution strategies.
- Set and maintain appropriate reserves based on thorough risk assessment and analysis.
- Develop and implement strategies for fair claim resolution, including settlement negotiations.
- Drive proactive claim management through effective diary management and timely resolution.
- Select and manage external experts and vendors, setting appropriate budgets and controlling costs.
- Provide actionable insights to internal stakeholders and underwriting teams.
- Assist with contractual wording and risk assessments to support underwriting decisions.
- Maintain clear communication with Claim Management and stakeholders regarding loss potential and material developments.
- Ensure compliance with internal governance, legal and regulatory requirements.
- Participate in professional development and industry training, obtaining applicable certifications.
- Contribute to regional and global projects as required.
About the Team
The UK claims team is based in London & Manchester and comprises 17 claims professionals of different backgrounds, fields and languages, handling losses in the wholesale and retail markets across all the main lines of business. We believe that the way in which claims are handled, through the delivery of our Corporate Solutions Claims Commitment, can be a key differentiator and enables us to provide a unique and de-commoditised service to our customers. Put simply: we want exemplary claims service to be the reason customers buy insurance from Swiss Re Corporate Solutions.
About You
You’re a detail-oriented claims professional who thrives in a challenging environment. You possess excellent analytical skills and can navigate complex policy wordings with confidence. Your communication skills allow you to build strong relationships with stakeholders, and you’re adept at negotiating optimal outcomes while maintaining the highest standards of customer service.
We are looking for candidates who meet these requirements:
- Minimum 10 years Claims/Insurance Industry experience, preferably in the primary insurance market with focus on FinPro lines of business (USA & UK based claims).
- University degree or equivalent insurance or legal-based work experience.
- Strong coverage analysis, investigation, loss evaluation and claim valuation skills.
- Proven ability to act as lead on complex claims, directing the market and developing claim strategies.
- Excellent negotiation skills with demonstrated success in achieving positive outcomes.
These are additional nice to haves:
- Professional qualifications such as ACII, CIP, or legal qualification.
- Experience managing external experts and controlling costs effectively.
- Strong understanding of underwriting and other insurance functions.
- Advanced computer skills including proficiency in MS Office suite and research tools.
- Additional language skills.
- Experience working with international insurance programs.
Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.
For London the annual base salary range for this position is between GBP 80,000 and GBP 120,000 (for a full-time role). The specific salary offered considers the requirements, scope, complexity and responsibilities of the role, the applicant’s own profile including education/qualifications, expertise, specialisation, skills and experience. In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognise your achievements. Further you will enjoy a variety of global and location specific benefits. Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.
About Swiss Re Corporate Solutions
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk.
Senior Casualty Claims Adjuster (Hybrid, 80-100% working degree) in London employer: Swiss Re - Schweizerische Rückversicherungs-Gesellschaft
Contact Detail:
Swiss Re - Schweizerische Rückversicherungs-Gesellschaft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Casualty Claims Adjuster (Hybrid, 80-100% working degree) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at Swiss Re or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and claims handling strategies. Be ready to discuss specific cases you've managed and how you achieved positive outcomes. This will show you're not just experienced but also proactive!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Swiss Re Corporate Solutions.
We think you need these skills to ace Senior Casualty Claims Adjuster (Hybrid, 80-100% working degree) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Casualty Claims Adjuster role. Highlight your relevant experience in handling complex claims and any specific skills that match the job description. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for our team. Share specific examples of your achievements in claims management and how they relate to the responsibilities outlined in the job description.
Showcase Your Analytical Skills: Since this role requires strong analytical skills, make sure to include examples of how you've successfully navigated complex policy wordings or conducted thorough risk assessments. We love seeing how you tackle challenges head-on!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Swiss Re - Schweizerische Rückversicherungs-Gesellschaft
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of Professional Liability and Director & Officers Liability claims. Be ready to discuss specific cases you've handled, focusing on your analytical skills and how you navigated complex policy wordings.
✨Showcase Your Negotiation Skills
Prepare examples that highlight your negotiation successes. Think about times when you achieved positive outcomes in challenging situations, and be ready to explain your strategies and the impact they had on client satisfaction.
✨Demonstrate Relationship-Building Abilities
Since this role involves a lot of stakeholder interaction, think of instances where you built strong relationships with clients or colleagues. Be prepared to discuss how these relationships contributed to successful claim resolutions.
✨Understand the Company Culture
Research Swiss Re Corporate Solutions and their claims commitment. Familiarise yourself with their approach to exceptional service delivery and be ready to discuss how your values align with theirs during the interview.