At a Glance
- Tasks: Support and grow relationships with B2B clients in the sports betting and fantasy space.
- Company: Join Swish Analytics, a dynamic startup revolutionising sports analytics and betting.
- Benefits: Fully remote work, flexible hours, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with a focus on technical excellence.
- Why this job: Be a trusted partner to clients and make an impact in the exciting world of sports analytics.
- Qualifications: Strong communication skills and a passion for sports betting are essential.
The predicted salary is between 30000 - 40000 £ per year.
Swish Analytics is a sports analytics, betting and fantasy startup building the next generation of predictive sports analytics data products. We believe that oddsmaking is a challenge rooted in engineering, mathematics, and sports betting expertise; not intuition. We're looking for team-oriented individuals with an authentic passion for accurate and predictive real-time data who can execute in a fast-paced, creative, and continually-evolving environment without sacrificing technical excellence. Our challenges are unique, so we hope you are comfortable in uncharted territory and passionate about building systems to support products across a variety of industries and consumer/enterprise clients.
This is a client-facing role focused on supporting and growing relationships with B2B customers in the sports betting and fantasy space. You will act as a trusted partner to clients, helping them maximize the value of Swish’s products while ensuring a seamless day-to-day experience. This role requires strong communication skills, comfort with technical concepts (APIs, data feeds), and a deep understanding of sports betting markets.
Location: Fully remote, must be based within CET (Central European Time) ±1 hour.
Key Responsibilities
- Reporting to EMEA Customer Success Manager, you will serve as a key point of contact for B2B clients, managing inbound inquiries via Slack, email, and video calls.
- Develop deep expertise in Swish’s products, data, and workflows to effectively support client needs.
- Troubleshoot client issues in real time, translating technical concepts into clear, actionable guidance.
- Proactively identify client pain points, usage gaps, and opportunities to improve retention and satisfaction.
- Partner cross-functionally with Trading, Product, Engineering, and Data Science teams to resolve issues and relay client feedback.
- Monitor client performance and engagement, ensuring successful onboarding and ongoing adoption.
- Contribute to internal documentation, playbooks, and process improvements to scale Customer Success operations.
Requirements
- Bachelor’s degree or equivalent practical experience.
- Fluency in English (written and verbal).
- Must be based within the CET time zone (±1 hour).
- Strong communication skills with the ability to explain complex or technical topics clearly.
- Solid understanding of sports betting fundamentals, including odds, markets, and trading concepts.
- Knowledge of major global sports, with emphasis on football, tennis and U.S. sports (NBA, NFL, MLB, NHL, NCAA).
- Ability to manage multiple client conversations simultaneously in a fast-paced environment.
- Highly organized, detail-oriented, and solutions-driven mindset.
- Willingness to work flexible hours, including evenings, weekends, and holidays as needed.
Preferred Qualifications
- 2+ years of experience in Customer Success, Account Management, or Support in a B2B environment.
- Experience in the sports betting or sports analytics industry.
- Familiarity with API-based products, data feeds, or technical integrations.
- Experience working closely with Engineering or Product teams.
- Comfort using tools like Slack, Jira, CRM systems, and analytics dashboards.
Swish Analytics is an Equal Opportunity Employer. All candidates who meet the qualifications will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, genetic, military, veteran status, marital status, or any other characteristic protected by law. The position responsibilities are not limited to the responsibilities outlined above and are subject to change. At the employer’s discretion, this position may require successful completion of background and reference checks.
Customer Success Associate in London employer: Swish Analytics
Swish Analytics is an exceptional employer for those passionate about sports analytics and customer success. With a fully remote work environment, employees enjoy the flexibility of working from anywhere within the CET time zone while being part of a dynamic team that values creativity and technical excellence. The company fosters a collaborative culture, offering ample opportunities for professional growth and development, making it an ideal place for individuals eager to make a meaningful impact in the sports betting industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Swish Analytics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Swish Analytics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Associate in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Swish Analytics:Your cover letter is your chance to shine! Tell us why you want to work at Swish Analytics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Swish Analytics!
How to prepare for a job interview at Swish Analytics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
