Business System Analyst in London

Role Accountabilities

• Collaborate with business users (e.g., documentation, operations, customer service, sales) to gather, analyze, and translate business requirements into functional specifications.
• Provide day-to-day support for shipping applications, including issue investigation, root cause analysis, and resolution coordination.
• Analyze and optimize existing business processes and system workflows related to liner shipping operations.
• Liaise with vendors and internal IT teams to manage system enhancements, bug fixes, and change requests.
• Participate in system implementation, upgrades, integration, testing (UAT), and training activities.
• Develop and maintain business process documentation, user guides, and training materials.
• Ensure application configurations meet evolving business and regulatory requirements.
• Support and troubleshoot system issues, leveraging SQL, interface logs, and business process knowledge to identify root causes.
• Conduct data analysis and generate reports to support business operations and decision-making.
• Work closely with vendors to ensure solutions are tested and delivered to production accurately.
• Monitor application performance and proactively suggest improvements or preventive measures.
• Support application upgrades, rollouts of new modules, and ERP/system transformation projects.

Project Management

• Support the analysis of business initiatives; provide input to the development of business cases and project measurement objectives.
• Prepare feasibility studies; recommend and establish program objectives, priorities and schedules in conjunction with user and functional requirements and conduct end-user training, as needed, for assigned applications.
• Work with business stakeholders and/or vendor for project acceptance tests.
• Manage overall coordination of IT applications development projects from planning through implementation, including setting up project scope, priorities and deliverable schedules in line with the business users.
• Facilitate discussions and consensus among various project stakeholders.

Key Qualifications & Skills

• Bachelor’s degree in computer science, Information Systems, Logistics, or a related field.
• 6–10 years of experience in application/business systems analysis, with at least 3+ years in liner shipping systems (e.g., Solverminds, CargoWise, in-house ERP, legacy terminal systems).
• Strong knowledge of shipping workflows such as booking, BL/documentation, scheduling, EDI, and cargo tracking.
• Hands-on experience with shipping or logistics applications (e.g., CargoWise, Solverminds, INTTRA, GT Nexus, or proprietary shipping platforms).
• Deep understanding of liner shipping operations, including booking lifecycle, BL issuance, vessel scheduling, and equipment management.
• Proven ability to manage cross-functional requirements and translate them into scalable, maintainable technical solutions.

Professional Skills

• Relationship management experience in support of Business units.
• Help the team to build up their relationships with the Business units.
• Experience with implementing, configuring and testing solutions.
• Strong analytical skills.
• Able to work as part of an international team with people in different time zones and cultures.
• Able to develop and maintain good working relationships with all levels of users and vendors.
• Able to communicate complex information clearly and concisely.
• Able to collaborate with customers, external partners and business personnel to manage problem resolution effectively.
• A team player who is self-motivated and possesses good interpersonal, collaboration and organizational skills.
• Results driven and with a positive attitude.
• Resourceful, meticulous, detail-oriented, accountable and discreet with sensitive / confidential information.
• Work cross-functionally and think both critically and strategically.
• Strong analytical, problem-solving, and process-mapping skills.

Technical Skills

• Strong command of SQL for data analysis, issue troubleshooting, and ad-hoc reporting.
• Knowledge of shipping EDI standards (e.g., EDIFACT, VERMAS, COPRAR, CODECO) and API-based integrations (REST, JSON, XML).
• Experience working with system logs.