At a Glance
- Tasks: Lead a dynamic team in an automotive tyre centre and ensure top-notch customer service.
- Company: Join a leading automotive company with a focus on performance and customer satisfaction.
- Benefits: Enjoy competitive salary, bonuses, private medical insurance, and generous annual leave.
- Other info: No Sundays, structured training, and excellent career progression opportunities await you.
- Why this job: Make a real impact by driving team success and enhancing customer experiences.
- Qualifications: Experience in fast-fit tyre centres and strong people management skills required.
The predicted salary is between 45000 - 50000 £ per year.
If you're passionate about delivering outstanding service, driving team performance and creating a great customer experience, we want to hear from you!
About the role
The Branch Manager will be responsible for all operations and staff management at one of our automotive tyre centres. This will involve (but not limited to):
- Ensuring branch budget is achieved
- Line management of reporting staff
- Dealing with customer enquiries in person, over the phone and online
- Ensuring branch targets are communicated and achieved
- Monitoring and managing stock levels
- Hands-on workshop role if and when required
- Interview, induct and engage all new staff
Working hours:
- Mon-Fri: 08:00 - 18:00
- Sat: 08:30 - 17:00
- One weekday off (3 weeks out of 4)
- One full Saturday off every fourth week
- No Sundays
Essential Skills
The successful candidate will be able to demonstrate:
- A proven track record in a fast-fit tyre centre environment
- Strong knowledge of tyres and routine mechanical work
- The ability to work closely with the branch team and lead by example
- Strong people management skills
- Clear and effective communication skills
- The energy to thrive and motivate in a target-driven environment
- Maintain high standards of customer service across the branch
- Ensuring compliance with Company policies and procedures
- Must have full UK driving licence.
What You'll Receive:
If you are successful, you can look forward to training opportunities, career progression and a range of benefits you would expect from an employer of choice, including:
- Weekly, achievable commission scheme
- Further performance and standards related bonuses
- Private medical insurance (50%-50% contribution agreement)
- Company car or car allowance
- Company pension scheme
- 20 days annual leave in addition to Bank Holidays, increasing to 25 days over a period of time
- Uniform provided
- Staff and family discounts
- Refer a Friend Scheme
- Structured training
- Driving Lesson Assistance Scheme offering financial help with driving lessons
In light of current government legislation please note, if you are offered an interview we will require proof of the right to work in the UK (usually a Passport or Birth Certificate), and a written proof of National Insurance number (this is any official government document which includes your name and NI number).
Basic salary: £37,000 per annum
OTE Salary: £45,000 - £50,000 per annum
Job Type: Full-time, Permanent
Branch Manager (Electrical) in Leatherhead employer: Swipe Right Recruitment
As a leading employer in the automotive sector, we pride ourselves on fostering a dynamic work culture that prioritises employee development and customer satisfaction. With competitive salaries, a structured training programme, and a range of benefits including private medical insurance and a generous leave policy, we ensure our Branch Managers are well-supported in their roles. Join us to be part of a team that values your contributions and offers clear pathways for career progression, all while enjoying a work-life balance with no Sunday shifts.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager (Electrical) in Leatherhead
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Swipe Right Recruitment, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Swipe Right Recruitment!
We think you need these skills to ace Branch Manager (Electrical) in Leatherhead
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Swipe Right Recruitment, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Swipe Right Recruitment and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Swipe Right Recruitment that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Swipe Right Recruitment
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
