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- Tasks: Lead and shape technical services across the UK & Ireland for a top tyre manufacturer.
- Company: Join a respected global mobility brand with a strong presence in the market.
- Benefits: Competitive salary of £70k to £90k plus fantastic company benefits.
- Other info: High-visibility role with opportunities for leadership and cross-functional collaboration.
- Why this job: Influence product performance and innovation while shaping the future of tyre technology.
- Qualifications: HND in Mechanical Engineering and 10+ years in technical services required.
The predicted salary is between 60000 - 80000 £ per year.
Company: Leading Tyre Manufacturer UK based
Location: UK (Field-based with national travel)
Division: Tyres Technical Services
Contract: Full-time, Permanent
Salary: £70k to £90k base with fantastic company benefits
About the Role
This is a senior leadership opportunity to lead and shape all Technical Services operations across the UK & Ireland for one of the worlds most respected mobility brands. As Technical Customer Services Manager, you will oversee technical training, warranty management, product performance monitoring, fleet and dealer audits, and high-level engineering support. You will also act as our clients technical spokesperson to government bodies, trade associations, media, and industry stakeholders. This role combines engineering expertise, commercial awareness, regulatory leadership, and strategic influence.
Key Responsibilities
- Technical Services Leadership
- Deliver and evolve the UK & Ireland Technical Services strategy
- Provide expert-level support to sales teams, fleets, dealers, and end users
- Support truck sales with product application, SLAs, fleet inspections, and dealer quality processes
- Lead and develop a team of 9 technical professionals
- Oversee the Tyre Academy training centre (Lutterworth/Rugby)
- Develop market-leading training programmes
- Ensure compliance with regulatory and company standards
- Lead full UK & Ireland warranty process
- Manage product liability cases in line with: Consumer Rights Act, Sale of Goods Act, DVSA recall procedures
- Produce KPI reports and performance analytics
- Lead product performance monitoring
- Deliver competitive benchmarking insights
- Provide field data to R&D
- Support digital tyre solutions and fuel analytics innovation
- Act as primary technical contact for bodies such as: DVSA, National Highways
- Contribute to regulatory and legislative discussions (TRWP, sustainability, tyre standards)
What We're Looking For
- Essential
- HND (or equivalent) in Mechanical Engineering
- 10+ years in technical services (tyre or automotive preferred)
- Deep understanding of tyre manufacturing, development, and regulations
- Experience managing: Warranty processes, Technical audits, Training programmes, Technical support teams
- Proven leadership of technical teams
- Experience acting as a technical spokesperson
- Ownership & accountability
- Results orientation
- Cross-functional collaboration
- Quality leadership
- Strong decision-making & stakeholder communication
Why Join?
- Lead all UK & Ireland technical operations for a global mobility leader
- Influence product performance, innovation and regulatory standards
- High-visibility role engaging with R&D, sales, marketing, government and media
- Shape the future of tyre technology and digital mobility solutions
Senior Technical Service Manager in Hull employer: Swipe Right Recruitment
Contact Detail:
Swipe Right Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Service Manager in Hull
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Technical Service Manager role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and leadership skills. We recommend practising common interview questions and scenarios related to warranty management and technical audits. Show them you’re the expert they need!
✨Tip Number 3
Don’t forget to showcase your achievements! When you get the chance to speak about your experience, highlight specific successes in managing technical teams or improving product performance. We want to see how you’ve made an impact in your previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly. Let’s get you that dream job!
We think you need these skills to ace Senior Technical Service Manager in Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Technical Service Manager role. Highlight your experience in technical services, warranty management, and team leadership. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your achievements in technical training and compliance that demonstrate your expertise.
Showcase Your Leadership Skills: Since this is a senior position, we’re keen to see your leadership style. Mention any teams you've led and how you’ve influenced their success. We love candidates who can inspire and drive results!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Swipe Right Recruitment
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around tyre manufacturing and regulations. Be ready to discuss your experience in managing warranty processes and technical audits, as these will be key topics during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in managing technical teams. Think about times when you've successfully led a project or developed training programmes, and be ready to share those stories.
✨Understand the Company and Industry
Research the company’s position in the tyre industry and its recent innovations. Familiarise yourself with current regulatory discussions and how they impact the business. This will show your genuine interest and help you engage in meaningful conversations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think through potential challenges you might face in this role and how you would address them, especially regarding product performance and compliance.