At a Glance
- Tasks: Deliver exceptional guest service and maintain high standards in a luxury dining environment.
- Company: Join a prestigious hotel committed to sustainability and team wellbeing.
- Benefits: Enjoy competitive pay, 30 days annual leave, and exclusive discounts on food and spa services.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team that values quality, care, and genuine hospitality.
- Qualifications: Previous experience in hospitality is a plus, but passion and teamwork are key.
Full time - 40 hours per week, working 5 days over 7
We take pride in being a reputable and forward-thinking employer, committed to fostering a supportive, engaging, and dynamic work environment. As a carbon-neutral estate with an ambition to become carbon negative, we are equally dedicated to environmental responsibility as we are to our people. Our culture is built on continuous improvement, collaboration, and a shared sense of purpose. We place a strong emphasis on the wellbeing of our team, recognising that our people are at the heart of everything we do.
The Terrace Restaurant is Swinton Park Hotel’s stylish, all day dining destination, offering relaxed yet refined cuisine in an elegant setting overlooking the estate. Showcasing seasonal menus and locally sourced ingredients, The Terrace combines warm hospitality with high standards of service. Joining the team means being part of a professional, welcoming environment within one of the region’s most prestigious luxury hotels.
The Food & Beverage Assistant is responsible for maintaining the highest standards of guest service across all dining experiences, including breakfast, lunch, afternoon tea, dinner, and room service. You will play a key role in ensuring every guest receives a warm welcome, attentive service, and a flawless dining experience while supporting the smooth operation and cleanliness of the Food & Beverage department.
Key Responsibilities Business & Commercial Awareness
- Develop and maintain strong product knowledge across all food and beverage offerings.
- Identify opportunities to promote and upsell menu items, beverages, and estate experiences.
- Follow all cash handling procedures accurately and responsibly.
- Ensure all guest payments are processed correctly and securely.
Team Collaboration & Support
- Build and maintain positive working relationships with colleagues across the restaurant, kitchen, and wider estate.
- Support team members during busy service periods.
- Carry out additional duties and responsibilities as requested by Supervisors and Managers.
Service Quality & Guest Experience
- Develop a thorough understanding of restaurant menus, wine lists, hotel facilities, and estate offerings.
- Deliver exceptional guest service at all times, exceeding expectations wherever possible.
- Follow all Food & Beverage Standard Operating Procedures consistently.
- Ensure all glasses, crockery, and cutlery are polished and presented to the highest standard.
- Assist within the still room as required during preparation and service periods.
- Deliver food and beverage orders efficiently, professionally, and accurately.
- Prepare and deliver room service orders to the required standard and within agreed timescales.
- Clear and reset tables promptly and professionally.
- Communicate any service delays or operational challenges to senior team members immediately.
- Build rapport with guests by recognising returning visitors and providing personalised service where appropriate.
- Report for duty on time, in the correct uniform, and presented in accordance with company standards.
- Attend all required training sessions and development activities.
Health, Safety & Professional Standards
- Adhere to all departmental health, safety, and emergency procedures.
- Report hazards, incidents, and maintenance concerns promptly.
- Work safely and responsibly at all times.
- Maintain clean, organised, and sanitary work areas.
- Ensure all equipment and materials are used correctly and report any faults immediately.
About You
The ideal candidate will:
- Have previous experience in a hospitality, restaurant, or customer service role (preferred but not essential).
- Demonstrate excellent communication and interpersonal skills.
- Have a genuine passion for hospitality and guest service.
- Be confident working in a fast-paced environment.
- Be a team player with a positive and proactive attitude.
- Show strong attention to detail and presentation standards.
- Be flexible and willing to work evenings, weekends, and holidays as required.
Be eager to learn and develop within a luxury hospitality environment.
Package description
At Swinton Estate we take pride in recognising and rewarding the dedication of our team members.
Alongside competitive pay and monthly TRONC, our team enjoys an exceptional range of benefits designed to enrich both work and life.
With 30 days’ annual leave - pro rata for part time (including bank holidays) and access to the NEST pension scheme for eligible team members, we’re committed to supporting your wellbeing, security, and professional growth.
From exclusive access to our award-winning facilities and exciting employee events, to wellbeing initiatives and bespoke learning opportunities, every detail reflects our dedication to excellence.
Working with us means becoming part of a team that values quality, care, and genuine hospitality in everything we do.
A few of the exclusive privileges our team enjoy include:
- Access to the Country Club and Spa facilities
- 50% discount on food and beverage (including Cookery School and Chefs Table) for you and up to 5 guests
- 50% discount on spa days for you and up to 3 guests
- Swinton Park Hotel and Swinton Bivouac stays for yourself, friends and family
- And many more!
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F&B Assistant in Masham employer: Swinton Park Hotel
Swinton Park Hotel is an exceptional employer, offering a supportive and professional work environment where attention to detail and teamwork are highly valued. As a part-time Housekeeping Assistant, you will not only contribute to maintaining the luxury standards of our estate but also have the opportunity to engage in our sustainability initiatives, ensuring a meaningful impact on guest satisfaction and the environment. With comprehensive training and staff perks, we foster employee growth and a welcoming culture that makes every team member feel valued.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Assistant in Masham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Swinton Park Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Swinton Park Hotel
Don't be shy about reaching out to Swinton Park Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Swinton Park Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Swinton Park Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
