Swindon Borough Council is seeking a customer information assistant to support residents in accessing council services. The role involves handling calls and emails, listening to customer needs and guiding them to self-serve where possible, with a focus on delivering high-quality information and friendly, professional service.
The position is a 12-month fixed-term contract, full-time at 37 hours per week, based in Swindon.
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Resident Services Advisor – Customer Information in Swindon employer: Swindon Borough Council
Swindon Borough Council is an exceptional employer, dedicated to transforming service delivery for the community. With a strong focus on employee growth and a supportive work culture, you will have the opportunity to make a real impact in the lives of residents while enjoying a range of benefits. Join us in our mission to create a better quality of life for everyone in Swindon, where your contributions are valued and celebrated.
