Swindon Borough Council is recruiting a Team Leader - Triage & Resolution to lead a newly developed digital-first triage and resolution service for repairs and housing maintenance. You will oversee a team responsible for digital triage, remote surveys, scheduling coordination and customer resolution activities, ensuring the right intervention at the right time while delivering value for money.
You will manage staffing, performance and development, drive service performance with KPIs and SLAs,
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Head of Digital Triage & Repairs Resolution in Swindon employer: Swindon Borough Council
Swindon Borough Council is an exceptional employer, dedicated to transforming service delivery for the community. With a strong focus on employee growth and a supportive work culture, you will have the opportunity to make a real impact in the lives of residents while enjoying a range of benefits. Join us in our mission to create a better quality of life for everyone in Swindon, where your contributions are valued and celebrated.
