Swindon Borough Council is seeking a Team Leader – Triage & Resolution to spearhead a new digital-first triage and resolution service for repairs. You will supervise a team handling remote surveys, diagnostics, and scheduling to ensure the right intervention at the right time while delivering value.
The role focuses on improving first-time fix rates, reducing avoidable visits, and driving customer satisfaction through data-driven decision making.
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Digital Triage & Repairs Team Leader in Swindon employer: Swindon Borough Council
Swindon Borough Council is an exceptional employer, dedicated to transforming service delivery for the community. With a strong focus on employee growth and a supportive work culture, you will have the opportunity to make a real impact in the lives of residents while enjoying a range of benefits. Join us in our mission to create a better quality of life for everyone in Swindon, where your contributions are valued and celebrated.
