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- Tasks: Support children with special needs during their journeys to and from school.
- Company: Join Swindon Borough Council, dedicated to transforming local services for a better community.
- Benefits: Enjoy flexible hours, on-the-job training, and a supportive work environment.
- Why this job: Make a real impact in young people's lives while working in a friendly team.
- Qualifications: No specific experience required; just a passion for helping young people.
- Other info: This role requires an Enhanced DBS check and fluency in English.
The predicted salary is between 19400 - 29400 ÂŁ per year.
Up to 15 hours, variable hours depending of School Route
Contract type:
Permanent, Part Time
ÂŁ24,404 p.a. pro rata plus a 3.2% pay award including benefits
29/09/2025
Job reference:
RNR002551-3
Date posted:
28/08/2025
Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because thatâs who weâre doing it for â the communities and businesses that make our town great. As part of the Council, youâll support a friendly local authority making decisions with real impact. Itâs all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.
We are looking for individuals to join our Travel Service as a Passenger Assistant. The team is based within Childrenâs Services, supporting individuals with Special Educational Needs and/or Disabilities(SEND).
Passenger Assistants are responsible for the direct supervision of Children & Young People (CYP) travelling on Special Educational Needs and/or Disabilities (SEND). Ensuring the safety, safeguarding and well-being of the young people during their journey.
For an in-depth insight into the role, please read the Day in the Life of one of our experienced team members.
You will possess the ability to establish a rapport and build relationships with passengers and their parents and carers. Having a patient and calm disposition and being emotionally resilient if faced with a difficulty situation, is key for this role. This role is one of the most important within the Council as you will be the main point of contact between home and school/provision.
Flexibility to cover routes at short notice, dependent on the needs of the service is essential.
You will receive on the job training including basic paediatric first aid; behaviour management and safeguarding training. Dependent upon the allocation of work you may also receive additional specialist training which may include Autism Awareness or specific medical needs training.
As part of our commitment to build a better Swindon we have developed an Independent Travel Hub that aims to promote independence by training our Children and Young People to travel safely and independently across the town. There will be opportunities for you as a Passenger Assistant to support some of this work should you wish to do so and full training will be provided to you.
Experience of working in an educational setting would be desirable but not essential.
From your passion of working with young people, youâll be a key individual in our service and weâll be even better with you.
We are committed to protecting and promoting the welfare of children, young people and vulnerable adults. This role will be subject to an Enhanced DBS check.
You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act âfor the effective performance of a customer-facing roleâ).
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.
For Swindon to thrive in the future, we need to lay the foundations now. Itâs why our regeneration and transformation programmes are already underway. So, youâll be joining us at an exciting time on our journey. Weâll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, weâll achieve our vision of a prosperous, re-vitalised Swindon together. And youâll be proud to say it was made better with you.
Read therole profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the âApplyâ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.
Potential applicants are sometimes put off if they donât meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, weâd love to hear from you.
For further information about the role, please contact Roger Haworth, Independent Travel Hub Team Leader at RHaworth@swindon.gov.uk
We will be interviewing successful candidates throughout the campaign and reserve the right to close early, therefore early applications are encouraged.
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Passenger Assistants employer: Swindon Borough Council
Contact Detail:
Swindon Borough Council Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Passenger Assistants
â¨Tip Number 1
Familiarise yourself with the specific needs of children with Special Educational Needs and/or Disabilities (SEND). Understanding their requirements will not only help you during the interview but also show your genuine interest in the role.
â¨Tip Number 2
Reach out to current or former Passenger Assistants to gain insights into their experiences. This can provide you with valuable information about the day-to-day responsibilities and challenges, which you can mention during your application process.
â¨Tip Number 3
Highlight any relevant experience you have working with children or in educational settings during your conversations. Even if itâs informal, sharing these experiences can demonstrate your capability and passion for the role.
â¨Tip Number 4
Be prepared to discuss your flexibility and willingness to cover routes at short notice. This is a key requirement for the role, and showing that you understand this aspect will make you a more attractive candidate.
We think you need these skills to ace Passenger Assistants
Some tips for your application đŤĄ
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Passenger Assistant. Highlight key skills such as patience, emotional resilience, and the ability to build rapport with children and their families.
Tailor Your CV: Customise your CV to reflect relevant experience, especially if you have worked in educational settings or with children with Special Educational Needs and/or Disabilities (SEND). Emphasise any training or skills that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with young people and your commitment to their safety and well-being. Use specific examples from your past experiences to demonstrate how you meet the job criteria.
Follow Application Instructions: Make sure to follow the application process as outlined in the job posting. Click the 'Apply' button to be redirected to the Swindon Borough Council website, and ensure you register there to complete your application.
How to prepare for a job interview at Swindon Borough Council
â¨Show Your Passion for Working with Young People
During the interview, express your enthusiasm for supporting children and young people, especially those with Special Educational Needs and/or Disabilities. Share any relevant experiences or stories that highlight your commitment to making a positive impact in their lives.
â¨Demonstrate Your Communication Skills
As a Passenger Assistant, you'll need to build rapport with both children and their parents. Be prepared to discuss how you would communicate effectively with different stakeholders, and consider providing examples of how you've successfully engaged with others in previous roles.
â¨Highlight Your Flexibility and Adaptability
The role requires flexibility to cover routes at short notice. Be ready to discuss situations where you've had to adapt quickly to changing circumstances, showcasing your ability to remain calm and effective under pressure.
â¨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and emotional resilience. Think about potential challenges you might face as a Passenger Assistant and how you would handle them, particularly in difficult situations involving children.
