Operations Scheduler

At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life for everyone. Join us, and Swindon will be better with you.

Key Responsibilities:

1. Manage the day-to-day planning across all of Swindon Borough Council Operations team by ensuring jobs are adequately allocated, attended, re-booked or forwarded on as necessary.
2. Monitor our systems to ensure appointments made are kept by the workforce and report appointment failings immediately to the senior planner/operational supervisors.
3. Work within a multi-skilled approach to ensure the best match for the needs of the different operational services using the appropriate IT systems.
4. Be the first point of contact for our Operational teams by answering phone calls via our dedicated scheduling line and supporting with calls from customer services as required.
5. Plan work for pre and post-inspection, reactive and scheduled repairs and deliveries across all operational services, prioritising emergency jobs where necessary, which can be up to 30 operatives.
6. Ensure all works orders received are scheduled upon our agreed SLA and thereafter completed within target timescales leading to delivery of contractual key performance indicators.
7. Ensure that customers are contacted and aware of any changes in agreed appointments.

Minimum Requirements:

1. Problem solving skills.
2. Computer skills and experience in Microsoft 365 and Outlook.
3. Scheduling or repairs knowledge.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work-life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. You’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, revitalised Swindon together. And you’ll be proud to say it was made better with you.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

Your Next Steps:

Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application; you must register on the Swindon Borough Council website in order to be considered for the role.

For further information about the role please contact Christine Power, Strategic Customer & Operations Planning Manager at cpower@swindon.gov.uk.

We reserve the right to close this vacancy before the closing date, so early applications are encouraged.

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