Excellent Package Technical Support Manager Our client, a long-established mechanical engineering solutions provider based in the West Midlands is seeking a Technical Support Manager to oversee the delivery of high-quality technical support services whilst driving commercial performance across the business. This role blends string technical expertise with commercial acumen to ensure customer satisfaction, operational efficiency and revenue growth. The position acts as a key link between customers, sales teams and technical staff, to deliver exceptional service and identify new commercial opportunities. Key responsibilities encompass: Operational Management
oversee daily operations of the pump repair workshop and field service activities including strip-downs, inspections, machining, assembly, alignment and performance testing; ensure jobs are scheduled efficiently and completed within agreed timescales; implement & monitor quality control processes to maintain high repair standards; conduct technical assessments and approve repair scopes, quotations and final reports; manage inventory, tooling and maintenance of workshop equipment; ensure compliance with safety procedures, industry regulations and company policies. Commercial & Financial Management
prepare & approve quotations, repair proposals and tender submissions; support sales teams with technical presentations, site surveys and tender responses; identify opportunities for cost savings, process improvements and margin enhancement; build & maintain string relationships with key customers & suppliers. We are seeking an ambitious and self-motivated HNC/HND qualified individual, with experience in pump repair, rotating equipment, engineering or mechanical services. A deep understanding of pumps and rotating equipment is highly desirable, coupled with strong leadership and team-management skills. To apply for this Technical Support Manager role please send your CV to Carl Booth via this job portal or if you prefer to engage with Carl in the first instance, he can be contacted on .
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Technical Support Manager employer: Swindale Parks Recruitment
As a global design and manufacturing leader, our company offers an exceptional work environment for Technical Sales Engineers, characterised by a supportive culture that prioritises employee growth and development. With competitive benefits including a superb salary, performance bonuses, and comprehensive health coverage, we empower our team to thrive while enjoying the flexibility of home-based work and opportunities for UK travel. Join us to be part of a high-performing team that values innovation and collaboration in a rapidly expanding market.
Contact Details:
Swindale Parks Recruitment Recruitment Team
