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- Tasks: Deliver outstanding customer service and enhance guest experiences in a vibrant travel environment.
- Company: Join SwimTrek, a leading provider of unforgettable open-water swimming holidays.
- Benefits: Competitive salary, 33 days holiday, and opportunities for travel and career growth.
- Why this job: Be part of a supportive team that genuinely cares about customers and employees.
- Qualifications: 1 year of customer service experience and excellent communication skills.
- Other info: Work in a friendly Brighton office next to the beach and a 50m pool.
The predicted salary is between 26000 - 28000 £ per year.
SwimTrek is a leading provider of open-water swimming holidays, delivering exceptional experiences for our guests across some of the world’s most beautiful swimming locations. We pride ourselves on offering personalized, high-quality service and creating unforgettable memories for our customers.
We embrace diverse backgrounds, perspectives, and skills to drive innovation and create an inclusive culture where all employees can thrive. If you need any special arrangements, please let us know.
You will be part of the Customer Relations Team, delivering outstanding customer service to all guests resulting in increased retention rates through brand loyalty. This is achieved working via an offline call centre and online reservation booking system. Your role will advise customers pre and post trip, from the curious open water swimmers to the dedicated open water athlete, in the UK, Europe, Australia, NZ and the USA to name a few.
Your Role
Reporting to the Head of Customer & Partner Relations, the key responsibilities of the role are:
- Contribute to delivering the company’s customer service strategy
- Contribute to the management of feedback to enhance the customer experience
- Contribute to general customer service administrative procedures
What We’re Looking For
Essential:
- At least 1 year experience working in a customer service position
- Excellent verbal and written communication skills
- Pro‑active approach to work, with a keen eye for detail
- Ability to multi‑task and manage time effectively
- High level of initiative and ability to work independently
- Self‑motivated and flexible approach to work
- Ability to work under pressure, think ahead and prioritise tasks appropriately
- Good I.T. skills, including a working knowledge of all Microsoft applications
- Ability to quickly learn new skills and systems
- Friendly and enthusiastic, with strong interpersonal skills
- Flexibility with working days and hours
Desirable:
- To be able to speak a foreign language.
- Ability to self‑manage and motivate.
- Knowledge of advanced Excel and creation of data reports
- Knowledge & experience of complaint handling processes and legal requirements
- Open water swimming experience
- Travel industry experience
- Experience of using a CRM
The list of responsibilities should not be considered exhaustive. You may be required to undertake various other duties as reasonably required.
Why SwimTrek?
- Work in a growing international travel business
- Gain hands‑on experience across multiple areas of marketing
- Friendly, supportive Brighton office environment – next to the beach and a 50m outdoor swimming pool
- Opportunity to develop your marketing skills and progress your career
- Be part of a company that genuinely cares about its customers and team
- Opportunities to travel to take part in our trips around the world
The details
- LOCATION: Office based - located on Brighton Beach (Sea Lanes) overlooking a 50m pool and the sea
- SALARY: £26,000-£28,000 depending on experience
- HOLIDAYS: 33 days (inc.
Customer Relations Advisor in Brighton employer: SwimTrek Adventure Swimming Holidays
Contact Detail:
SwimTrek Adventure Swimming Holidays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Advisor in Brighton
✨Tip Number 1
Get to know SwimTrek inside out! Familiarise yourself with their services and the unique experiences they offer. This way, when you chat with them, you can show off your knowledge and passion for open-water swimming.
✨Tip Number 2
Practice your communication skills! Since you'll be advising customers, it’s crucial to sound friendly and approachable. Try role-playing scenarios with friends or family to boost your confidence before the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past customer service roles where you turned a negative experience into a positive one. This will demonstrate your proactive approach and ability to handle pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the SwimTrek team.
We think you need these skills to ace Customer Relations Advisor in Brighton
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let us see your enthusiasm for helping customers. Share specific examples of how you've gone above and beyond in previous roles to create memorable experiences for clients.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that match our job description. We want to see how your background aligns with what we're looking for in a Customer Relations Advisor.
Be Clear and Concise: Keep your writing straightforward and to the point. Use clear language and avoid jargon. We appreciate applications that are easy to read and get straight to the heart of your qualifications.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SwimTrek Adventure Swimming Holidays
✨Know Your Stuff
Before the interview, make sure you research SwimTrek and their customer service approach. Familiarise yourself with their open-water swimming holidays and think about how your experience aligns with their values of personalised service and creating unforgettable memories.
✨Show Off Your Communication Skills
As a Customer Relations Advisor, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate your verbal and written communication skills, especially in handling customer queries or complaints.
✨Be Proactive and Enthusiastic
SwimTrek values a proactive approach, so show your enthusiasm for the role! Share instances where you took initiative in previous jobs, whether it was improving a process or going above and beyond for a customer. This will highlight your self-motivation and flexibility.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations where you successfully managed customer issues or feedback. This will showcase your ability to work under pressure and prioritise tasks effectively.
