At a Glance
- Tasks: Support swimmers and families, ensuring a clean, safe, and welcoming environment.
- Company: Join We Are Swim, founded by Olympians, on a mission to revolutionise swimming.
- Benefits: Competitive pay, fully funded training, birthday off, and staff discounts.
- Other info: Clear career pathways and opportunities to work across multiple locations.
- Why this job: Make a real impact in children's lives while working in a fun, dynamic environment.
- Qualifications: Friendly personality, passion for swimming, and good communication skills.
The predicted salary is between 20000 - 25000 £ per year.
About us
Founded by Olympians Becky Adlington OBE and Steve Parry MBE, We Are Swim is on a mission to revolutionise swimming and change lives. Every child deserves the chance to learn to swim and love it. Operating in our own venues and school and university pools nationwide, we deliver best‑in‑class lessons for children aged 0–11, helping to keep community pools open and thriving. We’re proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role
We’re looking for engaging, inspiring individuals to join our award‑winning team as Operations Assistants. In this role, you shall provide support at the venues to ensure our customers receive a first‑class, clean, warm and safe experience for the entirety of every visit. You’ll bring energy and personality to every shift, while maintaining the highest hygiene, safety and customer service standards ensuring every swimmer and parent enjoys a first‑class experience.
What You’ll Do
- Provide outstanding customer care, welcoming families, engaging with parents, and ensuring every swimmer feels supported.
- Maintain the highest standard of hygiene and cleanliness at site to ensure a safe, clean and warm operating environment.
- Communicate confidently with existing and new customers, always delivering on‑site resolutions to their queries and needs.
- Be a pioneer for the brand with a clear passion for its aims and values.
- Support all attendees at site with efficient and effective first aid response in appropriate situations.
- Provide poolside supervisory duties during the operating of lessons.
- Work collaboratively with fellow team members to maintain our high standards.
- Attend training and team meetings to stay current and continuously improve.
If you are located close to other swim@ and swim! venues there is an opportunity to work across multiple locations.
About you
- A friendly, engaging personality with great communication skills.
- Passion for swimming, sport and inspiring young people.
- Friendly, confident communicator who connects easily with children and parents.
- Strong focus on quality, safety, and consistency in every customer visit.
- Positive attitude, reliability, and genuine care for every swimmer’s journey.
- Flexibility to work evenings and weekends.
- Able to swim to a reasonable standard, with confidence in water and submerge to 2m depth.
Qualifications & Experience
Essential:
- A positive attitude and willingness to learn.
- Commitment to high teaching and safety standards.
Desirable:
- Water rescue or lifesaving qualification (STA Safety Award, L3 Lifeguard or RLSS NRASTC or NPLQ).
- First Aids Qualifications and/or experience.
- Experience working with children in a leisure environment.
Full training and qualifications can be provided for the right people; we recruit on character and potential.
Why Join Us
- Competitive pay and employment stability.
- Fully funded training and qualifications.
- Extra day off for your birthday.
- Instant earned wage access, save as you earn and discount vouchers.
- Bright, modern uniform and facilities designed for fun and safety.
- Staff discounts on lessons for family and friends.
- Monthly team training and collaboration sessions.
- Recognition rewards, events, and ongoing development from industry leaders.
- Clear career pathways to Teacher to Team Leader, Tutor, or Manager.
- Be part of a business founded by Olympians with standards, passion, and purpose at its heart.
Leisure Operations Assistant in Sheffield employer: Swim Sports Company Ltd
We Are Swim is an exceptional employer dedicated to transforming the swimming experience for children and families. With a vibrant work culture that prioritises safety, cleanliness, and customer satisfaction, employees enjoy competitive pay, fully funded training, and clear career progression opportunities. Join a passionate team founded by Olympians, where your contributions directly impact the community and every swimmer's journey.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Operations Assistant in Sheffield
✨Tip Number 1
Get to know the company! Research We Are Swim and understand their mission. When you show genuine interest in their values during your conversations, it’ll really help you stand out.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with families and kids, try role-playing common scenarios with friends or family. This will boost your confidence and help you connect better during interviews.
✨Tip Number 3
Be ready to showcase your passion for swimming! Share personal stories or experiences that highlight your love for the sport and how it has impacted your life. This will resonate well with the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our amazing team at We Are Swim.
We think you need these skills to ace Leisure Operations Assistant in Sheffield
Some tips for your application 🫡
Show Your Passion for Swimming:When you're writing your application, let your love for swimming shine through! We want to see how passionate you are about helping kids learn to swim and enjoy the water. Share any personal experiences or stories that highlight your enthusiasm.
Highlight Your Customer Service Skills:Since you'll be engaging with families and ensuring a top-notch experience, make sure to showcase your customer service skills in your application. Talk about any previous roles where you’ve provided excellent support and how you handled different situations.
Be Yourself!:We’re looking for friendly and engaging individuals, so don’t be afraid to let your personality shine in your application. Use a conversational tone and share what makes you unique. We want to get to know the real you!
Apply Through Our Website:To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can start the process of getting you on board with our amazing team!
How to prepare for a job interview at Swim Sports Company Ltd
✨Know the Company Inside Out
Before your interview, take some time to research We Are Swim. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Passion for Swimming
Since this role is all about inspiring young swimmers, be prepared to share your own experiences with swimming. Talk about why you love it and how you can pass that enthusiasm on to children and parents alike. Your passion can set you apart!
✨Demonstrate Customer Care Skills
Think of examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled difficult situations or went above and beyond to ensure a positive experience for customers. This is crucial for the Operations Assistant role.
✨Prepare for Teamwork Questions
Collaboration is key in this position, so expect questions about working in a team. Have specific examples ready that highlight your ability to work well with others, support your colleagues, and contribute to a positive team environment.
