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For Companies At a Glance
- Tasks: Support swimmers and families, ensuring a clean, safe, and welcoming environment.
- Company: Join We Are Swim, founded by Olympians, on a mission to revolutionise swimming.
- Benefits: Competitive pay, guaranteed hours, and ongoing training from industry leaders.
- Other info: Flexible hours with opportunities to work across multiple locations.
- Why this job: Make a real impact in children's lives while working in a fun, supportive team.
- Qualifications: Friendly personality, passion for swimming, and commitment to safety standards.
The predicted salary is between 20000 - 25000 £ per year.
About us Founded by Olympians Becky Adlington OBE and Steve Parry MBE, We Are Swim is on a mission to revolutionise swimming and change lives. Every child deserves the chance to learn to swim and love it. Operating in our own venues and school and university pools nationwide, we deliver best-in-class lessons for children aged 0–11, helping to keep community pools open and thriving. We’re proud of our people and our product, and high standards should run through everything we do.
The Role We’re looking for engaging, inspiring individuals to join our award-winning team as Operations Assistants. In this role, you shall provide support at the venues to ensure our customers receive a first‑class, clean, warm and safe experience for the entirety of every visit. You’ll bring energy and personality to every shift, while maintaining the highest hygiene, safety and customer service standards ensuring every swimmer and parent enjoys a first‑class experience.
What You’ll Do:
- Provide outstanding customer care, welcoming families, engaging with parents, and ensuring every swimmer feels supported.
- Maintain the highest standard of hygiene and cleanliness at site to ensure a safe, clean and warm operating environment.
- Communicate confidently with existing and new customers, always delivering on‑site resolution to their queries and needs.
- Be a pioneer for the brand with a clear passion for its aims and values.
- Support all attendees at site with efficient and effective first aid response in appropriate situations.
- Provide poolside supervisory duties during the operating of lessons.
- Work collaboratively with fellow team members to maintain our high standards including set up and down of the operational layout for each lesson delivery.
- Attend training and team meetings to stay current and continuously improve.
About you:
- A friendly, engaging personality with great communication skills.
- Passion for swimming, sport and inspiring young people.
- Friendly, confident communicator who connects easily with children and parents.
- Strong focus on quality, safety, and consistency in every customer visit.
- Positive attitude, reliability, and genuine care for every swimmer’s journey.
- Flexibility to work evenings and weekends.
- Able to swim to a reasonable standard, with confidence in water and submerge to 2m depth.
Qualifications & Experience:
- Essential: A positive attitude and willingness to learn. Commitment to high teaching and safety standards.
- Desirable: Water rescue or lifesaving qualification (STA Safety Award, L3 Lifeguard or RLSS NRASTC or NPLQ). First Aids Qualifications and/or experience. Experience working with children in a leisure environment.
Full training and qualifications can be provided for the right people; we recruit on character and potential.
Why Join Us:
- Competitive pay and guaranteed hours.
- Supportive, values driven environment.
- Access to ongoing training and development from industry leaders.
- Be part of a business founded by Olympians with standards, passion, and purpose at its heart.
Leisure Operations Assistant in North East employer: Swim Sports Company Ltd
Contact Detail:
Swim Sports Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Operations Assistant in North East
✨Tip Number 1
Get to know the company! Research We Are Swim and understand their mission. When you show up for an interview, drop in some knowledge about their values and how you can contribute to their goal of changing lives through swimming.
✨Tip Number 2
Practice your communication skills! As a Leisure Operations Assistant, you'll be engaging with families and kids. Role-play common scenarios with friends or family to boost your confidence and ensure you can connect easily with parents and swimmers.
✨Tip Number 3
Show off your passion for swimming! Whether it's sharing your own experiences or discussing how you can inspire young swimmers, let your enthusiasm shine through. This will help you stand out as someone who truly cares about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our award-winning team and contributing to a fantastic swimming experience for everyone.
We think you need these skills to ace Leisure Operations Assistant in North East
Some tips for your application 🫡
Show Your Passion for Swimming: Let us see your enthusiasm for swimming and working with children right from the start. Share any personal experiences or stories that highlight your love for the sport and how it has impacted your life.
Highlight Your Customer Service Skills: We value outstanding customer care, so make sure to showcase your communication skills and any relevant experience in providing excellent service. Talk about how you’ve engaged with families or resolved queries in previous roles.
Emphasise Your Team Spirit: As a Leisure Operations Assistant, teamwork is key! Mention any past experiences where you collaborated with others to achieve a common goal, especially in a leisure or educational setting.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your details and get to know you better!
How to prepare for a job interview at Swim Sports Company Ltd
✨Know the Mission
Before your interview, take some time to really understand We Are Swim's mission and values. They’re all about revolutionising swimming and making it accessible for every child. Show that you share this passion and can connect with their goals during your conversation.
✨Show Your Personality
As a Leisure Operations Assistant, your personality is key! Be friendly and engaging in your responses. Think of examples where you've connected with children or parents in previous roles, and be ready to share those stories to demonstrate your communication skills.
✨Highlight Your Commitment to Safety
Safety is paramount in this role. Be prepared to discuss any relevant qualifications or experiences you have, like first aid training or working in a leisure environment. If you don’t have formal qualifications, express your willingness to learn and commitment to maintaining high safety standards.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about the training opportunities available or how they ensure a supportive environment for both staff and swimmers. It’s a great way to demonstrate your enthusiasm!