At a Glance
- Tasks: Lead daily operations and ensure a safe, enjoyable environment for families.
- Company: Join swim!, the UK's leading premium learn-to-swim brand founded by Olympians.
- Benefits: Competitive salary, birthday off, instant wage access, and ongoing training.
- Other info: Bright, positive work environment with great career progression opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in team management and customer service is essential.
The predicted salary is between 28000 - 33000 £ per year.
About swim! Founded by Olympians Becky Adlington OBE and Steve Parry MBE, swim! is the UK’s leading premium learn‑to‑swim brand. Our purpose‑built, state‑of‑the‑art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. We’re proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role
As an Assistant General Manager at swim!, you’ll be part of the management team at your venue to deliver an exceptional customer experience every day. You’ll support the operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You’ll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations. With your Team Leader by your side and mentoring and support from your General Manager, you’ll create a welcoming, efficient, and energetic environment that families love returning to.
What You’ll Do
- When on shift, lead the daily operations of your swim! venue, ensuring a safe, clean, and enjoyable environment for all customers.
- Motivate, coach, and support your team including Team Leader, Teachers and Operations Assistants to deliver a premium experience every day.
- Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required).
- Support with the daily input on staff rotas, schedules, and resources in line with the 3‑week operating pattern.
- Take some ownership of the quality of the product, conducting monthly delivery observations on the teaching team and supporting new and experienced teachers through their career journey.
- Deliver hyperlocal community engagement helping to build relationships with schools, nurseries, and local groups to raise awareness and drive new sign‑ups.
- Retain existing customers through high standards, quality lessons and customer service.
- Monitor and respond to customer feedback to continuously improve service quality.
- Support your General Manager on recruitment, onboarding, training, development and retention of new team members.
- Collaborate with colleagues across swim! centres across your region and swim@ venues to share good practice and deliver a great experience for every family.
About You
You’re an energetic, people‑first individual who thrives in a fast‑paced, customer‑focused environment. You’re just as comfortable on the poolside as you are managing a team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing the venue and team succeed.
Essential
- Experience managing a team, ideally in a leisure, hospitality, or customer‑facing environment.
- Experience managing facilities, ideally leisure or pool operations.
- Confident communicator, both in‑person and over the phone, with strong customer service skills.
- Passion for delivering premium experiences and building community connections.
- Capacity to work a 3‑week rota (including some evenings/weekends).
Desirable
- Good leadership skills, able to coach, motivate, and inspire others.
- Knowledge of health & safety and safeguarding principles and policies.
- Pool Plant Operator qualification desirable (training provided if not yet held).
- Swimming Teacher qualification (training provided if not yet held).
- Sales experience, ideally in a customer‑service environment.
Why Join swim!
- Competitive salary with bonus potential.
- Your birthday off, on us.
- Instant earned wage access, save as you earn and discount vouchers.
- Fully funded training and ongoing professional development.
- Bright, positive working environment in modern, purpose‑built facilities.
- Discounts on lessons for family and friends.
- Recognition, rewards, and regular team events.
- Career progression opportunities from venue management to leadership, regional and central opportunities.
INTERNAL Assistant General Manager Stockton-on-Tees, £28 - 33k with potential for performance bonus in North East employer: Swim Sports Company Ltd
At swim!, we pride ourselves on being a leading employer in the leisure industry, offering a vibrant and supportive work culture that prioritises employee growth and community engagement. Our state-of-the-art facilities in Stockton-on-Tees provide a dynamic environment where you can thrive, with competitive salaries, performance bonuses, and fully funded training opportunities to help you advance your career. Join us to be part of a passionate team dedicated to delivering exceptional experiences for families while enjoying unique benefits like your birthday off and discounts for loved ones.
StudySmarter Expert Advice🤫
We think this is how you could land INTERNAL Assistant General Manager Stockton-on-Tees, £28 - 33k with potential for performance bonus in North East
✨Tip Number 1
Get to know the company culture before your interview. Check out swim!'s social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As an Assistant General Manager, you'll need to engage with families and your team. Try role-playing common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your leadership style during the interview. Share examples of how you've motivated and supported your team in the past. Swim! values high standards and community connections, so highlight your experience in building relationships and delivering premium experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace INTERNAL Assistant General Manager Stockton-on-Tees, £28 - 33k with potential for performance bonus in North East
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for swimming and community engagement shine through. We want to see how much you care about delivering a premium experience for families and how you can contribute to our vibrant swim! community.
Tailor Your CV:Make sure your CV highlights relevant experience in managing teams and facilities, especially in leisure or customer-facing roles. We love seeing how your past experiences align with the responsibilities of the Assistant General Manager role.
Be Personable:In your cover letter, don’t be afraid to show a bit of your personality! We’re looking for someone who’s energetic and people-focused, so share anecdotes that demonstrate your ability to connect with customers and motivate a team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at swim! Don’t miss out!
How to prepare for a job interview at Swim Sports Company Ltd
✨Know the Company Inside Out
Before your interview, make sure you research swim! thoroughly. Understand their mission, values, and what sets them apart in the learn-to-swim industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or improved customer service. Highlight how you can inspire others to deliver that premium experience swim! prides itself on.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific situations, such as dealing with customer complaints or ensuring safety standards are met. Practising these scenarios will help you articulate your thought process and decision-making skills.
✨Engage with Community Connections
Since building relationships with local families and organisations is key, be ready to discuss how you would engage with the community. Share any previous experiences where you've successfully built connections or driven engagement, as this will show your commitment to growing the swim! community.
