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- Tasks: Support customers with a first-class experience at our venues, ensuring safety and cleanliness.
- Company: Join a vibrant team founded by Olympians, dedicated to inspiring young swimmers.
- Benefits: Competitive pay, fully funded training, birthday off, and staff discounts.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Make a real impact on families while enjoying a fun and dynamic work environment.
- Qualifications: Friendly personality, passion for swimming, and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
The Role
In this role, you shall provide support at the venues to ensure our customers receive a first-class; clean, warm and safe experience for the entirety of every visit. You’ll bring energy and personality to every shift, while maintaining the highest hygiene, safety and customer service standards ensuring every swimmer and parent enjoys a first-class experience.
What You’ll Do
- Provide outstanding customer care, welcoming families, engaging with parents, and ensuring every swimmer feels supported.
- Maintain the highest standard of hygiene and cleanliness at site to ensure a safe, clean and warm operating environment.
- Communicate confidently with existing and new customers, always delivering on-site resolutions to their queries and needs.
- Be a pioneer for the brand with a clear passion for its aims and values.
- Support all attendees at site with efficient and effective first aid response in appropriate situations.
- Provide poolside supervisory duties during the operating of lessons.
- Work collaboratively with fellow team members to maintain our high standards.
- Attend training and team meetings to stay current and continuously improve.
About you
- A friendly, engaging personality with great communication skills.
- Passion for swimming, sport and inspiring young people.
- Friendly, confident communicator who connects easily with children and parents.
- Strong focus on quality, safety, and consistency in every customer visit.
- Positive attitude, reliability, and genuine care for every swimmer’s journey.
- Flexibility to work evenings and weekends.
- Able to swim to a reasonable standard, with confidence in water and submerge to 2m depth.
Qualifications & Experience
- Essential: A positive attitude and willingness to learn. Commitment to high teaching and safety standards.
- Desirable: Water rescue or lifesaving qualification (STA Safety Award, L3 Lifeguard or RLSS NRASTC or NPLQ). First Aids Qualifications and/or experience. Experience working with children in a leisure environment.
Full training and qualifications can be provided for the right people; we recruit on character and potential.
Why Join Us
- Competitive pay and employment stability.
- Fully funded training and qualifications.
- Extra day off for your birthday!
- Instant earned wage access, save as you earn and discount vouchers.
- Bright, modern uniform and facilities designed for fun and safety.
- Staff discounts on lessons for family and friends.
- Monthly team training and collaboration sessions.
- Recognition rewards, events, and ongoing development from industry leaders.
- Clear career pathways to Teacher to Team Leader, Tutor, or Manager.
- Be part of a business founded by Olympians with standards, passion, and purpose at its heart.
Leisure Operations Assistant in Mansfield employer: Swim Sports Company Ltd
Contact Detail:
Swim Sports Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Operations Assistant in Mansfield
✨Tip Number 1
Get to know the venue! Before your interview, visit the location and soak up the atmosphere. Familiarise yourself with the facilities and the vibe. This will help you connect better during your chat and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Show off your personality! When you meet the team, let your friendly and engaging side shine through. Remember, they’re looking for someone who can connect with families and kids, so don’t hold back on showing your passion for swimming and customer service.
✨Tip Number 3
Prepare some questions! Think about what you want to know about the role and the team. Asking thoughtful questions not only shows your interest but also helps you figure out if this is the right fit for you. Plus, it makes the conversation flow more naturally.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for their time and reinforces your enthusiasm for the position. And hey, if you apply through our website, it’ll be even easier for us to keep track of your application!
We think you need these skills to ace Leisure Operations Assistant in Mansfield
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your friendly and engaging personality shine through. Use a conversational tone that reflects your passion for swimming and working with children.
Highlight Relevant Experience: Make sure to mention any experience you have in leisure environments or working with kids. If you've got any qualifications like first aid or lifesaving, don’t forget to include those too! We love seeing how your background aligns with our values.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you’d be a great fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Swim Sports Company Ltd
✨Show Your Passion for Swimming
Make sure to express your enthusiasm for swimming and working with children during the interview. Share any personal experiences or stories that highlight your love for the sport and how it inspires you to create a positive environment for young swimmers.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided outstanding customer care in previous roles. Think about situations where you engaged with families, resolved queries, or ensured a safe and enjoyable experience for customers. This will show your potential employer that you can deliver on their high standards.
✨Highlight Your Teamwork Abilities
Since this role involves collaborating with fellow team members, be ready to discuss your experience working in teams. Share specific instances where you contributed to a group effort, maintained high standards, or supported colleagues to achieve a common goal.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to handle real-life situations, such as providing first aid or managing a busy poolside. Think through potential scenarios and how you would respond, demonstrating your quick thinking and commitment to safety and customer satisfaction.