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- Tasks: Support customers with a first-class experience at our venues while ensuring safety and cleanliness.
- Company: Join a vibrant team founded by Olympians, dedicated to inspiring young people through swimming.
- Benefits: Competitive pay, fully funded training, birthday off, and staff discounts on lessons.
- Other info: Flexible hours, career growth opportunities, and a supportive team environment.
- Why this job: Make a real impact in the lives of swimmers and their families while having fun.
- Qualifications: Friendly personality, strong communication skills, and a passion for swimming.
The predicted salary is between 20000 - 25000 £ per year.
The Role
In this role, you shall provide support at the venues to ensure our customers receive a first-class; clean, warm and safe experience for the entirety of every visit. You’ll bring energy and personality to every shift, while maintaining the highest hygiene, safety and customer service standards ensuring every swimmer and parent enjoys a first-class experience.
What You’ll Do
- Provide outstanding customer care, welcoming families, engaging with parents, and ensuring every swimmer feels supported.
- Maintain the highest standard of hygiene and cleanliness at site to ensure a safe, clean and warm operating environment.
- Communicate confidently with existing and new customers, always delivering on-site resolutions to their queries and needs.
- Be a pioneer for the brand with a clear passion for its aims and values.
- Support all attendees at site with efficient and effective first aid response in appropriate situations.
- Provide poolside supervisory duties during the operating of lessons.
- Work collaboratively with fellow team members to maintain our high standards.
- Attend training and team meetings to stay current and continuously improve.
About you
- A friendly, engaging personality with great communication skills.
- Passion for swimming, sport and inspiring young people.
- Friendly, confident communicator who connects easily with children and parents.
- Strong focus on quality, safety, and consistency in every customer visit.
- Positive attitude, reliability, and genuine care for every swimmer’s journey.
- Flexibility to work evenings and weekends.
- Able to swim to a reasonable standard, with confidence in water and submerge to 2m depth.
Qualifications & Experience
- Essential: A positive attitude and willingness to learn. Commitment to high teaching and safety standards.
- Desirable: Water rescue or lifesaving qualification (STA Safety Award, L3 Lifeguard or RLSS NRASTC or NPLQ). First Aids Qualifications and/or experience. Experience working with children in a leisure environment.
Full training and qualifications can be provided for the right people; we recruit on character and potential.
Why Join Us
- Competitive pay and employment stability.
- Fully funded training and qualifications.
- Extra day off for your birthday!
- Instant earned wage access, save as you earn and discount vouchers.
- Bright, modern uniform and facilities designed for fun and safety.
- Staff discounts on lessons for family and friends.
- Monthly team training and collaboration sessions.
- Recognition rewards, events, and ongoing development from industry leaders.
- Clear career pathways to Teacher to Team Leader, Tutor, or Manager.
- Be part of a business founded by Olympians with standards, passion, and purpose at its heart.
Leisure Operations Assistant in Manchester employer: Swim Sports Company Ltd
Contact Detail:
Swim Sports Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Operations Assistant in Manchester
✨Tip Number 1
Get to know the venue! Before your interview, visit the location and soak up the atmosphere. Familiarise yourself with the facilities and the vibe. This will help you connect better during your chat and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Show off your personality! When you meet the team, let your friendly and engaging side shine through. Remember, they’re looking for someone who can connect with families and kids, so don’t hold back on your enthusiasm for swimming and customer service.
✨Tip Number 3
Be prepared to demonstrate your skills! If you have any relevant experience or qualifications, be ready to discuss them. But also think about how you can showcase your passion for safety and hygiene standards, as these are key in this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our community. Don’t forget to follow up after applying; a quick email can make a big difference!
We think you need these skills to ace Leisure Operations Assistant in Manchester
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your friendly and engaging personality shine through. Use a conversational tone that reflects your passion for swimming and working with children.
Highlight Relevant Experience: Make sure to mention any experience you have in leisure environments or working with kids. If you've got any qualifications like first aid or lifesaving, don’t forget to include those too! We love seeing how your background aligns with our values.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Leisure Operations Assistant role. Remember, we’re looking for quality over quantity!
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Swim Sports Company Ltd
✨Show Your Passion for Swimming
Make sure to express your enthusiasm for swimming and working with children during the interview. Share any personal experiences or stories that highlight your love for the sport and how it inspires you to create a positive environment for young swimmers.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided outstanding customer care in previous roles. Think about situations where you went above and beyond to help someone, especially in a leisure or sports setting, and be ready to discuss these during the interview.
✨Highlight Your Teamwork Experience
Since this role involves working collaboratively with fellow team members, be ready to talk about your experience in team settings. Share specific instances where you contributed to a team's success or helped resolve conflicts, showcasing your ability to work well with others.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially related to safety and hygiene. Prepare for hypothetical scenarios, such as how you would handle a first aid situation or maintain cleanliness during busy periods, demonstrating your quick thinking and commitment to safety.