At a Glance
- Tasks: Lead daily operations, motivate your team, and engage with the local community.
- Company: Join swim!, the UK's leading premium learn-to-swim brand founded by Olympians.
- Benefits: Competitive salary, birthday off, instant wage access, and fully funded training.
- Other info: Exciting career progression opportunities in a supportive, energetic atmosphere.
- Why this job: Make a splash in a vibrant environment while helping families thrive in water.
- Qualifications: Experience in team management and customer service; passion for community engagement.
The predicted salary is between 28000 - 33000 £ per year.
About swim! Founded by Olympians Becky Adlington OBE and Steve Parry MBE, swim! is the UK’s leading premium learn‑to‑swim brand. Our purpose‑built, state‑of‑the‑art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. We’re proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role As an Assistant General Manager at swim!, you’ll be part of the management team at your venue to deliver an exceptional customer experience every day. You’ll support the operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You’ll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations. With your Team Leader by your side and mentoring and support from your General Manager, you’ll create a welcoming, efficient, and energetic environment that families love returning to.
What You’ll Do
- When on shift, lead the daily operations of your swim! venue, ensuring a safe, clean, and enjoyable environment for all customers.
- Motivate, coach, and support your team including Team Leader, Teachers and Operations Assistants to deliver a premium experience every day.
- Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required).
- Support with the daily input on staff rotas, schedules, and resources in line with the 3‑week operating pattern.
- Take some ownership of the quality of the product, conducting monthly delivery observations on the teaching team and supporting new and experienced teachers through their career journey.
- Deliver hyperlocal community engagement helping to build relationships with schools, nurseries, and local groups to raise awareness and drive new sign‑ups.
- Retain existing customers through high standards, quality lessons and customer service.
- Monitor and respond to customer feedback to continuously improve service quality.
- Support your General Manager on recruitment, onboarding, training, development and retention of new team members.
- Collaborate with colleagues across swim! centres across your region and swim@ venues to share good practice and deliver a great experience for every family.
About You You’re an energetic, people‑first individual who thrives in a fast‑paced, customer‑focused environment. You’re just as comfortable on the poolside as you are managing a team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing the venue and team succeed.
Essential
- Experience managing a team, ideally in a leisure, hospitality, or customer‑facing environment.
- Experience managing facilities, ideally leisure or pool operations.
- Confident communicator, both in‑person and over the phone, with strong customer service skills.
- Passion for delivering premium experiences and building community connections.
- Capacity to work a 3‑week rota (including some evenings/weekends).
Desirable
- Good leadership skills, able to coach, motivate, and inspire others.
- Knowledge of health & safety and safeguarding principles and policies.
- Pool Plant Operator qualification desirable (training provided if not yet held).
- Swimming Teacher qualification (training provided if not yet held).
- Sales experience, ideally in a customer‑service environment.
Why Join swim!
- Competitive salary with bonus potential.
- Your birthday off, on us.
- Instant earned wage access, save as you earn and discount vouchers.
- Fully funded training and ongoing professional development.
- Bright, positive working environment in modern, purpose‑built facilities.
- Discounts on lessons for family and friends.
- Recognition, rewards, and regular team events.
- Career progression opportunities from venue management to leadership, regional and central opportunities.
INTERNAL Assistant General Manager Stockton-on-Tees, £28 - 33k with potential for performance bonus employer: Swim Sports Company Ltd
At swim!, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that prioritises employee growth and community engagement. With competitive salaries, performance bonuses, and fully funded training, our team members thrive in a bright, modern environment where they can develop their skills and advance their careers. Join us in creating inspiring experiences for families while enjoying unique benefits like your birthday off and discounts on lessons for loved ones.
StudySmarter Expert Advice🤫
We think this is how you could land INTERNAL Assistant General Manager Stockton-on-Tees, £28 - 33k with potential for performance bonus
✨Tip Number 1
Get to know the company culture! Before your interview, check out swim!'s social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As an Assistant General Manager, you'll be interacting with families and your team daily. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your leadership style! Think about examples from your past experiences where you've motivated a team or improved customer service. Be ready to share these stories during your interview to demonstrate how you can contribute to swim!'s high standards.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show that you’re keen on joining the swim! family.
We think you need these skills to ace INTERNAL Assistant General Manager Stockton-on-Tees, £28 - 33k with potential for performance bonus
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for swimming and community engagement shine through. We want to see how much you care about delivering a premium experience for families and how you can contribute to our vibrant swim! community.
Tailor Your CV:Make sure your CV highlights relevant experience in managing teams and facilities, especially in leisure or customer-facing roles. We love seeing how your past experiences align with the responsibilities of the Assistant General Manager role at swim!.
Be Personable:In your cover letter, don’t be afraid to show your personality! We’re looking for someone who’s energetic and people-focused, so share a bit about yourself and why you’d be a great fit for our team and culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at swim! Don’t miss out!
How to prepare for a job interview at Swim Sports Company Ltd
✨Know Your Venue
Before the interview, take some time to research swim! and its venues. Familiarise yourself with their mission, values, and the specific community they serve. This will help you demonstrate your genuine interest in the role and how you can contribute to creating that welcoming environment.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, especially in customer-facing environments. Highlight your ability to motivate and inspire others, as well as any experience you have in coaching or mentoring.
✨Emphasise Customer Service Excellence
swim! prides itself on delivering premium experiences. Be ready to discuss your approach to customer service and how you've handled feedback in previous roles. Share specific instances where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with their high standards.
✨Engage with Community Connections
Community engagement is key for this role. Think about ways you've built relationships with local organisations or schools in the past. Be prepared to share ideas on how you would promote swim! within the community and drive new sign-ups, showing that you're proactive and community-focused.
