At a Glance
- Tasks: Lead a team to deliver top-notch swimming lessons and ensure smooth operations.
- Company: Join swim@, founded by Olympians, on a mission to change lives through swimming.
- Benefits: Competitive salary, birthday off, instant wage access, and fully funded training.
- Other info: Bright work environment with great career progression opportunities.
- Why this job: Make a real difference in children's lives while developing your leadership skills.
- Qualifications: Experience in managing teams and a passion for customer service.
The predicted salary is between 31523 - 38528 £ per year.
About swim@
Founded by Olympians Becky Adlington OBE and Steve Parry MBE, swim is on a mission to revolutionise swimming and change lives.
We believe every child should have the chance to learn to swim.
Operating within schools and universities across the UK, we deliver high-quality lessons to children aged 3-11, helping to keep local pools open and communities active.
We’re proud of our people and our product, and high standards should run through everything we do.
From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role
As a Learn to Swim Business Manager, you'll lead your venue team to deliver an exceptional swimming experience for every child and family.
You'll be responsible for daily operations, ensuring lessons run safely, smoothly, and to the highest standards of quality and service.
You'll set the tone for excellence by motivating your team, upholding our standards, and ensuring customers feel valued and supported every step of the way.
What You'll Do
- Lead and support your venue team to deliver consistent, high-quality lessons and service.
- Maintain exceptional operational standards across safety, cleanliness, and presentation.
- Carry out regular quality checks and feedback sessions with instructors and team members.
- Manage customer communications, including calls and follow-ups to leads/enquiries.
- Monitor venue performance, attendance, and customer feedback, taking action where improvements are needed.
- Ensure full compliance with all safeguarding, health & safety, equality, and data protection policies.
- Collaborate with colleagues across swim@ and swim! centres across your region to share good practice and deliver a great experience for every family.
- Attract new customers through hyperlocal community engagement as well as retaining existing customers through high standards, quality lessons and customer service.
About You
You'll be an organised, approachable leader who thrives on people development and takes pride in high standards.
You enjoy being hands-on, solving problems, and making sure every detail contributes to a great customer experience.
Essential Skills & Experience
- Proven experience managing people or teams in a customer-focused or leisure environment.
- Sales or business development experience, ideally in a customer-service environment.
- Excellent communicator, confident with customer calls and in-person interactions.
- Strong organisation and planning skills with great attention to detail.
- Passion for maintaining high operational standards and team performance.
- Knowledge of safeguarding, health & safety, equality, and data protection best practice.
- Ability to travel regionally and stay overnight when required.
- Full UK driving license.
Desirable
- Qualifications in business management, leadership, or mentoring.
- Knowledge or experience within the learn-to-swim or wider leisure industry.
- Experience of quality assurance or compliance frameworks.
- Pool Plant Operator qualification desirable (training provided if not yet held).
- Swim teaching or coaching background with qualifications (training provided if not yet held)
What We Offer
- Competitive salary with bonus potential.
- Your birthday off, on us.
- Instant earned wage access, save as you earn and discount vouchers
- Fully funded training and ongoing professional development.
- Bright, positive working environment in modern, purpose-built facilities.
- Discounts on lessons for family and friends.
- Recognition, rewards, and regular team events.
- Career progression opportunities from venue leadership to regional and central opportunities.
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Business Manager in Cheadle employer: Swim Sports Company Ltd
Swim Sports Company Ltd is an exceptional employer located in Newtownabbey, offering a vibrant work culture where community engagement and employee development are at the forefront. With a focus on delivering high-quality experiences, we provide our team with competitive salaries, unique benefits like a day off for your birthday, and fully funded training to foster personal and professional growth. Join us to be part of a dedicated team that values safety, quality, and the joy of swimming for families.
StudySmarter Expert Advice🤫
We think this is how you could land Business Manager in Cheadle
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Business Manager at Swim Sports Company Ltd!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Swim Sports Company Ltd or be willing to refer you for that Business Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Swim Sports Company Ltd who’s on the lookout for their next Business Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Business Manager role at Swim Sports Company Ltd!
We think you need these skills to ace Business Manager in Cheadle
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Swim Sports Company Ltd. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Swim Sports Company Ltd
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Swim Sports Company Ltd. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
