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For Companies At a Glance
- Tasks: Support customers with a first-class experience at our venues while ensuring safety and cleanliness.
- Company: Join a vibrant team founded by Olympians, dedicated to inspiring young people through swimming.
- Benefits: Competitive pay, fully funded training, birthday off, and staff discounts on lessons.
- Other info: Flexible hours, career growth opportunities, and a supportive team environment.
- Why this job: Make a real impact in the lives of swimmers and their families while having fun.
- Qualifications: Friendly personality, strong communication skills, and a passion for swimming.
The predicted salary is between 20000 - 25000 £ per year.
The Role
In this role, you shall provide support at the venues to ensure our customers receive a first-class; clean, warm and safe experience for the entirety of every visit. You’ll bring energy and personality to every shift, while maintaining the highest hygiene, safety and customer service standards ensuring every swimmer and parent enjoys a first-class experience.
What You’ll Do
- Provide outstanding customer care, welcoming families, engaging with parents, and ensuring every swimmer feels supported.
- Maintain the highest standard of hygiene and cleanliness at site to ensure a safe, clean and warm operating environment.
- Communicate confidently with existing and new customers, always delivering on-site resolutions to their queries and needs.
- Be a pioneer for the brand with a clear passion for its aims and values.
- Support all attendees at site with efficient and effective first aid response in appropriate situations.
- Provide poolside supervisory duties during the operating of lessons.
- Work collaboratively with fellow team members to maintain our high standards.
- Attend training and team meetings to stay current and continuously improve.
About you
- A friendly, engaging personality with great communication skills.
- Passion for swimming, sport and inspiring young people.
- Friendly, confident communicator who connects easily with children and parents.
- Strong focus on quality, safety, and consistency in every customer visit.
- Positive attitude, reliability, and genuine care for every swimmer’s journey.
- Flexibility to work evenings and weekends.
- Able to swim to a reasonable standard, with confidence in water and submerge to 2m depth.
Qualifications & Experience
- Essential: A positive attitude and willingness to learn. Commitment to high teaching and safety standards.
- Desirable: Water rescue or lifesaving qualification (STA Safety Award, L3 Lifeguard or RLSS NRASTC or NPLQ). First Aids Qualifications and/or experience. Experience working with children in a leisure environment.
Full training and qualifications can be provided for the right people; we recruit on character and potential.
Why Join Us
- Competitive pay and employment stability.
- Fully funded training and qualifications.
- Extra day off for your birthday!
- Instant earned wage access, save as you earn and discount vouchers.
- Bright, modern uniform and facilities designed for fun and safety.
- Staff discounts on lessons for family and friends.
- Monthly team training and collaboration sessions.
- Recognition rewards, events, and ongoing development from industry leaders.
- Clear career pathways to Teacher to Team Leader, Tutor, or Manager.
- Be part of a business founded by Olympians with standards, passion, and purpose at its heart.
Leisure Operations Assistant in Chatham employer: Swim Sports Company Ltd
Contact Detail:
Swim Sports Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Operations Assistant in Chatham
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand their values and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with families and swimmers, try role-playing common scenarios with a friend. This will boost your confidence and help you respond effectively during the real deal.
✨Tip Number 3
Show off your passion for swimming! Whether it's sharing your own experiences or discussing how you can inspire young swimmers, let your enthusiasm shine through. It’s all about connecting with the kids and parents!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Leisure Operations Assistant in Chatham
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your friendly and engaging personality shine through. Use a conversational tone that reflects your passion for swimming and working with children.
Highlight Relevant Experience: Make sure to mention any experience you have in leisure environments or working with kids. If you've got any qualifications like first aid or lifesaving, don’t forget to include those too! We love seeing how your background aligns with our values.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Leisure Operations Assistant role. Remember, we’re looking for quality over quantity!
Apply Through Our Website: Ready to dive in? Make sure to submit your application through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter!
How to prepare for a job interview at Swim Sports Company Ltd
✨Show Your Passion for Swimming
Make sure to express your enthusiasm for swimming and working with children during the interview. Share any personal experiences or stories that highlight your love for the sport and how it inspires you to create a positive environment for young swimmers.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided outstanding customer care in previous roles. Think about situations where you engaged with families, resolved queries, or ensured a safe and enjoyable experience for customers. This will show that you understand the importance of customer service in this role.
✨Highlight Your Teamwork Abilities
Since collaboration is key in this position, be ready to discuss how you've worked effectively with others in past jobs. Share specific instances where you contributed to a team goal or supported colleagues, as this will demonstrate your ability to maintain high standards alongside fellow team members.
✨Prepare for Safety and First Aid Questions
Brush up on your knowledge of safety protocols and first aid responses, as these are crucial in this role. Be prepared to answer questions about how you would handle emergencies or ensure a safe environment for swimmers, even if you haven't had formal training yet.