At a Glance
- Tasks: Supervise daily operations and ensure a safe, clean, and enjoyable environment for all customers.
- Company: Join swim!, the UK's leading premium learn-to-swim brand founded by Olympians.
- Benefits: Competitive salary, birthday off, instant wage access, and discounts for family and friends.
- Other info: Bright, positive working environment with excellent career progression opportunities.
- Why this job: Kickstart your leisure career while making a real impact in your community.
- Qualifications: Experience supervising a team in a customer-facing environment is essential.
The predicted salary is between 25000 - 30000 € per year.
About swim! Founded by Olympians Becky Adlington OBE and Steve Parry MBE, swim! is the UK’s leading premium learn-to-swim brand. Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. We’re proud of our people and our product, and high standards should run through everything we do.
The Role
As a Duty Manager at swim!, you’ll be part of the management team at your venue to deliver an exceptional customer experience every day. You’ll support the operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You’ll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations.
What You’ll Do
- When on shift, supervise the daily operations of your swim! venue, ensuring a safe, clean, and enjoyable environment for all customers.
- Motivate and support the team including Teachers and Operations Assistants to deliver a premium experience every day.
- Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required).
- Take some accountabilities related to safety, cleanliness and customer service.
- Support the delivery of hyperlocal community engagement helping to build relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups.
- Retaining existing customers through high standards, quality lessons and customer service.
- Respond to customer feedback to continuously improve service quality.
- Collaborate with colleagues across swim! centres across your region and swim@ venues to share good practice and deliver a great experience for every family.
About You
You’re an energetic, people-first individual who thrives in a fast-paced, customer-focused environment. You’re just as comfortable on the poolside as you are supervising a team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing the venue and team succeed.
Essential
- Experience supervising a team, ideally in a leisure, hospitality, or customer-facing environment.
- Experience working in facilities, ideally leisure or pool operations.
- Confident communicator, both in-person and over the phone, with strong customer service skills.
- Passion for delivering premium experiences and building community connections.
- Capacity to work a 3-week rota (including some evenings/weekends).
Desirable
- Good supervisory skills, able to communicate to, motivate, and inspire others.
- Knowledge of health & safety and safeguarding principles and policies.
- Pool Plant Operator qualification desirable (training provided if not yet held).
- Swimming Teacher qualification (training provided if not yet held).
- Sales experience, ideally in a customer-service environment.
Why Join swim!
- Competitive salary
- Your birthday off, on us.
- Instant earned wage access, save as you earn and discount vouchers
- Fully funded training and ongoing professional development.
- Bright, positive working environment in modern, purpose-built facilities.
- Discounts on lessons for family and friends.
- Recognition, rewards, and regular team events.
- Career progression opportunities from venue management to leadership, regional and central opportunities.
Duty Manager in Castleford employer: Swim Sports Company Ltd
At swim!, we pride ourselves on being a leading employer in the leisure industry, offering a vibrant and supportive work culture that prioritises employee growth and community engagement. As a Duty Manager, you'll enjoy competitive salaries, fully funded training, and opportunities for career progression within our state-of-the-art facilities, all while making a meaningful impact on families in your local area. Join us to be part of a passionate team dedicated to delivering exceptional experiences in a safe and inspiring environment.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Castleford
✨Tip Number 1
Get to know the company culture! Before your interview, check out swim!'s social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Duty Manager, you'll be interacting with families and staff all day. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your passion for swimming! Whether it's sharing your own experiences or discussing how you can contribute to the local swim! community, let your enthusiasm shine through. It’ll make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows you’re keen and professional, and it keeps you fresh in their minds.
We think you need these skills to ace Duty Manager in Castleford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for swimming and community engagement shine through. We want to see how much you care about creating a fun and safe environment for families!
Tailor Your Experience:Make sure to highlight any relevant experience you have in supervising teams or working in customer-facing roles. We love seeing how your background aligns with our mission at swim!.
Be Personable:Remember, we’re looking for someone who’s great with people! Use a friendly tone in your application to show us that you’re the kind of person who can connect with families and inspire your team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with swim!.
How to prepare for a job interview at Swim Sports Company Ltd
✨Know the Company Inside Out
Before your interview, make sure you research swim! thoroughly. Understand their mission, values, and what makes them the leading learn-to-swim brand in the UK. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Duty Manager, you'll be interacting with families and supervising a team. Prepare examples from your past experiences where you've successfully motivated a team or resolved customer issues. Highlighting your people-first approach will resonate well with the interviewers.
✨Demonstrate Your Passion for Safety and Standards
Since maintaining high operational and safety standards is crucial, be ready to discuss your understanding of health and safety principles. If you have any relevant experience in pool operations or facilities management, make sure to bring that up during the conversation.
✨Engage with Community Connections
swim! values community engagement, so think about how you can contribute to building relationships with local schools and organisations. Prepare ideas on how you could enhance community involvement at the venue, as this will show your proactive attitude and commitment to the role.
