At a Glance
- Tasks: Lead a vibrant swim venue, ensuring safety and exceptional customer experiences.
- Company: Join a family-focused organisation dedicated to creating inspiring aquatic environments.
- Benefits: Competitive salary, birthday off, instant wage access, and discounts for family lessons.
- Other info: Opportunities for career growth and professional development in a positive environment.
- Why this job: Make a real impact in your community while leading a passionate team.
- Qualifications: Experience in leadership roles, excellent communication, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water. We’re proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.
The Role
As a General Manager at swim!, you’ll lead your venue and team to deliver an exceptional customer experience every day. You’ll oversee operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service. You’ll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations. With your Assistant Manager and Team Leader by your side, you’ll create a welcoming, efficient, and energetic environment that families love returning to.
What You’ll Do
- Lead the daily operations of your swim! venue, ensuring a safe, clean, and enjoyable environment for all customers.
- Motivate, coach, and support your team including Assistant Manager, Team Leader, Teachers and Operations Assistants to deliver a premium experience every day.
- Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required).
- Manage staff rotas, schedules, and resources in line with the 3-week operating pattern and cost of sale budget.
- Take ownership of local sales and membership growth, conducting follow-up calls with leads and enquiries and supporting parents through their swim! journey.
- Deliver hyperlocal community engagement building relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups.
- Retain existing customers through high standards, quality lessons and customer service.
- Monitor and analyse performance data and customer feedback to continuously improve service quality.
- Lead on recruitment, onboarding, training, development and retention of new team members.
- Collaborate with colleagues across swim! centres across your region and swim@ venues to share good practice and deliver a great experience for every family.
About You
You’re an energetic, people-first leader who thrives in a fast-paced, customer-focused environment. You’re just as comfortable on the poolside as you are leading your team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing your venue and team succeed.
Essential
- Experience leading a team, ideally in a leisure, hospitality, or customer‑facing environment.
- Excellent leadership, able to coach, motivate, and inspire others.
- Confident communicator, both in‑person and over the phone, with strong customer service skills.
- Passion for delivering premium experiences and building community connections.
- Capacity to work a 3-week rota (including some evenings/weekends).
Desirable
- Experience managing facilities, ideally leisure or pool operations.
- Knowledge of health & safety, safeguarding, or compliance frameworks.
- Pool Plant Operator qualification desirable (training provided if not yet held).
- Sales or business development experience, ideally in a customer‑service environment.
- Understanding of performance reporting.
Why Join swim!
- Competitive salary with bonus potential.
- Your birthday off, on us.
- Instant earned wage access, save as you earn and discount vouchers.
- Fully funded training and ongoing professional development.
- Bright, positive working environment in modern, purpose‑built facilities.
- Discounts on lessons for family and friends.
- Recognition, rewards, and regular team events.
- Career progression opportunities from venue leadership to regional and central opportunities.
General Manager in Bath employer: Swim Sports Company Ltd
At swim!, we pride ourselves on creating a vibrant and supportive work culture where our team members are empowered to lead and inspire. As a General Manager, you will enjoy competitive salaries, professional development opportunities, and a bright working environment in our state-of-the-art facilities. With a focus on community engagement and high standards of service, you'll have the chance to make a meaningful impact while enjoying benefits like your birthday off and discounts for family and friends.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Bath
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join community groups, or even chat with parents at your local pool. Building relationships can lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your passion for customer service and community shine through. We want to see how you can bring energy and enthusiasm to our swim! family.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to venues you’re interested in and express your enthusiasm for joining their team. A friendly email or call can make a lasting impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the swim! community. Let’s make waves together!
We think you need these skills to ace General Manager in Bath
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating a fantastic experience for families and children at our venues.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in leadership and customer service. We love seeing how your background aligns with our mission at swim! and the specific requirements of the General Manager role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This helps us see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Swim Sports Company Ltd
✨Know Your Venue Inside Out
Before the interview, take some time to research the specific swim! venue you're applying for. Familiarise yourself with its facilities, community engagement initiatives, and any recent news or events. This will show your genuine interest and help you connect your experience to their unique environment.
✨Showcase Your Leadership Style
As a General Manager, your leadership skills are crucial. Prepare examples of how you've motivated and developed teams in previous roles. Think about specific situations where you’ve inspired others or improved team performance, and be ready to discuss these during the interview.
✨Emphasise Customer Experience
Since delivering exceptional customer experiences is key for swim!, come prepared with examples of how you've enhanced customer satisfaction in past roles. Discuss strategies you've implemented to engage with families and improve service quality, as this will resonate well with the interviewers.
✨Prepare Questions About Community Engagement
Engaging with the local community is a big part of the role. Prepare thoughtful questions about their current community initiatives and how they measure success. This not only shows your interest but also gives you insight into how you can contribute to their goals.
