Swim School Manager

Chigwell School in Essex is seeking a Swim School Manager to manage the swim school at the Chigwell School Sport and Wellness Centre. The responsibilities of this role include the administration of lessons, holiday courses, and private 1-2-1 and 1-2-2 sessions; as well as managing a team of teachers and coaches, and continuing the ongoing growth.

Main Duties:

• Act as the chief point of contact for communication with parents regarding all Swim School activities.
• Maintain consistently high-class occupancy levels and work with the Operations Manager to ensure the most efficient use of pool space and time available.
• Ensure all swim activities are conducted in line with Swim England guidelines and in accordance with the Health & Safety, Safeguarding and Child Protection policies laid down by Chigwell School and Chigwell School Sports Centre.
• Be familiar with and always abide by the Normal Operating Procedures and Emergency Action Plan at Chigwell School Sport and Wellness Centre.
• Ensure the highest possible customer service standards are implemented for all users and visitors to the Centre.
• Work with the HR Department with recruiting Swim School staff.
• Manage staff rotas, enrolment, maintaining awards stock and other administrative duties.
• Where necessary, cover the teaching of Swim School lessons due to staff absence.
• Undertake any necessary training to maintain qualifications and attend additional training sessions as requested.
• To meet with the Sports Centre Manager and swimming instructors as and when required.
• To work with the Assistant Manager and Sales Manager to ensure promotion and selling of spaces is paramount to the operations success.
• To attend outreach and community events as required to promote the activities with the Sales Manager.
• To lead on retention of the Swim School programme and manage accordingly.
• To ensure all courses and activities are programmed within the centres online management system (i.e Gladstone).
• To produce reports as required to the Sports Centre Manager to include occupancy, retention, and income vs costs.
• To carry out any other related duty, requested by your line manager.

Confidentiality: The successful candidate must maintain the confidentiality of information regarding the School, its staff and its business. Information must not be communicated to other persons either in or outside the School except in the recognised course of their duties.

Child Protection: The post-holder’s responsibility for promoting and safeguarding the welfare of children and young persons for whom they are responsible, or with whom they come into contact will be to adhere to and always ensure compliance with the School’s Safeguarding and Child Protections Policy. If in the course of carrying out the duties of the post the post-holder becomes aware of any actual or potential risks to the safety or welfare of children in the School, they must report their concerns to the Designated Safeguarding Lead or to the Headmaster.

PERSON SPECIFICATION

Skills and Abilities:

• Excellent verbal and written communication skills.
• A reliable, enthusiastic and motivated individual with a flexible approach to work.
• Ability to work without supervision as part of a team.
• The drive to provide exceptional customer service.
• Willingness to undertake relevant training.

Qualifications and Experience:

• Experience in a leisure management environment.
• Proven track record of efficient administration and effective team management.

Hours of Work: Part time, 24 hours per week, all year round. Working hours to fit the needs of the programmes to include evenings, weekends and school holiday periods.

If you wish to find out more information about the post, please contact our Sports Centre Manager, Mike Twiggins, via the apply button.

How to apply: Please submit your CV via the apply button, for initial screening. If invited to interview you will be required to complete and submit an application form prior to interview.