Quality And Standards Officer

Swim England, based in Loughborough, is seeking a Quality and Standards Officer to join their team. Swim England is the national governing body for swimming in England. We help people learn how to swim, enjoy the water safely, and compete in all our sports. Our vision is of a nation swimming and we strive to inspire everyone to enjoy the water in the way that suits them. We work with our partners to create engaging programmes that enable everyone to be active, have fun and stay healthy through swimming.

About the Role

We are looking for a detail-focused and proactive Quality and Standards Officer to coordinate quality assurance and compliance activity across Swim England's educational programmes. This role is key to ensuring integrity, consistency and continuous improvement in standards, while maintaining compliance with regulatory and awarding organisation requirements. Working closely with internal teams, approved training centres and external stakeholders, you will support quality assurance processes, regulatory monitoring, complaints handling and audit activity, helping to protect standards and improve learner and provider experience.

Key Responsibilities

• Deliver excellent customer service to approved training centres, educators, consultants, Swim England regions and learners.
• Build and maintain effective working relationships with internal and external stakeholders.
• Support the development, review and implementation of policies, procedures and quality documentation in line with regulatory requirements.
• Maintain knowledge of awarding organisation regulations and compliance requirements, including Ofqual and Qualifications Wales.
• Support training and standardisation events to ensure alignment with regulatory expectations and product updates.
• Monitor and report on regulatory conditions, risk ratings and compliance status of approved training centres.
• Support investigations into complaints, malpractice, enquiries and appeals, escalating risks where appropriate.
• Coordinate quality and compliance data and reporting to inform monthly, quarterly and Board-level reports.
• Undertake internal audits and support wider audit activity.
• Coordinate quality assurance registers, records and monitoring visits, ensuring regulatory and audit compliance.
• Review quality assurance evidence and reports, supporting interventions where standards fall below requirements.
• Track budgets and support invoice processing in line with financial procedures.

Skills and Experience

• Experience working in a quality assurance role.
• Internal or external quality assurance qualification (or equivalent experience).
• Knowledge of awarding organisation regulations.
• Excellent verbal and written communication skills.
• Strong literacy and numeracy skills.
• Good working knowledge of Microsoft Office and online systems.
• Experience using awarding systems and digital platforms.
• Experience in data input and report production.
• Ability to manage a varied workload and meet deadlines.
• Proven ability to build effective stakeholder relationships.
• Experience reviewing or implementing processes and procedures.
• High attention to detail and accuracy.
• Knowledge of complaints processes and procedures.
• Experience of auditing.
• Experience handling complaints and investigations.
• Experience working within a vocational education environment.
• Knowledge of the aquatics industry.

Please note: This job is SportPark based (minimum of 3 days a week in the office). Please be advised that we cannot offer visa sponsorship and that you must have right to work in the UK to apply or be considered for this role. If you are a non-UK/EU National, you must have an appropriate working Visa to undertake employment. You must also be working within the UK to apply or be considered for this role, due to the public liability insurance Swim England holds.

Swim England is committed to inclusion and embracing the spirit of all equalities legislation. As a Disability Confident Employer, we actively encourage applications from disabled people. We recognise that the diversity of our workforce is not reflective of today's society and we are currently operating a pilot scheme whereby applicants from ethnically diverse backgrounds can opt into our guaranteed interview scheme. Candidates that have opted into the scheme will be guaranteed an interview provided that they have demonstrated, within their application, that they meet the essential criteria for the role. When emailing the CV and cover letter, applicants from ethnically diverse backgrounds are encouraged to state they wish to 'Opt In' to the scheme. Where possible, Swim England will always make reasonable adjustments for accessibility to anyone who requires it. If you would like any of the documentation in a different format or would like to apply in a different way please get in touch. All appointments will be made on merit, following a fair and transparent process, in line with the Equality Act. However, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well. Swim England is also committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment.

How to apply

Please click the apply button to be redirected to Swim England's recruitment portal, where you can apply online.