Course Coordinator in Loughborough

Swim England, based in Loughborough, is seeking a Course Coordinator to join their education arm, the Institute of Swimming. Swim England is the national governing body for swimming in England. We help people learn how to swim, enjoy the water safely, and compete in all our sports.

Our vision is of a nation swimming and we strive to inspire everyone to enjoy the water in the way that suits them. We work with our partners to create engaging programmes that enable everyone to be active, have fun and stay healthy through swimming.

The Institute of Swimming (IoS) is our training and education arm, delivering high-quality qualifications, continuing professional development (CPD) and learning experiences for instructors, coaches, tutors and aquatic professionals across the country. We are committed to providing excellent customer service and ensuring every learner and tutor receives the support they need to succeed.

We are looking for an organised, proactive and customer‐focused individual to plan, coordinate and deliver a high‐quality programme of IoS training and CPD courses within their designated area. The Course Coordinator will work closely with the Senior Course Coordinator, tutors, venues, internal teams and customers to ensure courses are viable, well‐resourced, delivered within budget and aligned with organisational KPIs.

You will be confident managing multiple priorities and deadlines, using your excellent communication, IT and organisational skills to provide accurate information and a positive end‐to‐end experience for learners and stakeholders. Resourceful and solutions‐focused, you will be comfortable troubleshooting challenges as they arise and contributing to effective marketing and promotion of courses, while embodying the Institute’s values of quality, purpose, togetherness, fun and resourcefulness.

In this role you will:

• Develop and progress detailed annual training plans for all courses and CPDs within your geographical area, to meet the needs of employers, clubs and individuals to meet the Institute’s targets.
• Work with other departments, customers and stakeholders to deliver the KPI’s set by senior management.
• Ensure that all courses are planned and delivered within the required budgetary requirements, confirming financial viability and reporting regularly to the Senior Course Coordinator.
• Troubleshoot effectively, working with the Senior Course Coordinator when required, to ensure that courses run whilst remaining financially viable.
• Effectively communicate with delivery venues, tutors, internal departments and other stakeholders, to ensure all information, administration and resources are in place prior to courses starting to best fulfil the needs of our customers.
• Using marketing materials, in line with agreed sales strategies, market the training opportunities to the local area to ensure that courses are viable and run where possible at maximum capacity.
• Liaise with, and allocate, appropriately qualified and licensed tutors and presenters to deliver training and troubleshoot for replacements if necessary.
• Carry out any other duties within the scope, spirit and purpose of the job and proactively comply with organisation policies and procedures.

Essential:

• Excellent customer service skills
• Proven ability to deliver against KPIs/targets
• Comprehensive IT skills, including a thorough knowledge of word-processing, databases, spreadsheets and presentation skills
• Excellent communication skills in person, via telephone, and email
• Excellent organisational skills
• Ability to manage a varied administrative work program and meet tight deadlines
• GCSE grade A-C in English & Maths or level 4 or above

Desirable:

• Knowledge of the Institute’s courses and programmes
• Knowledge of educational functions, processes and systems
• Experience of working with service level agreements
• Knowledge of booking systems for payments

Please be advised that we cannot offer visa sponsorship and that you must have right to work in the UK to apply or be considered for this role. If you are a non-UK/EU National, you must have an appropriate working Visa to undertake employment. You must also be working within the UK to apply or be considered for this role, due to the public liability insurance Swim England holds.

Swim England is committed to inclusion and embraces the spirit of equality legislation. As a Disability Confident Employer, disabled applicants who meet the essential criteria for the role are guaranteed an interview. We are also piloting a Guaranteed Interview Scheme for applicants from ethnically diverse backgrounds. Candidates who opt in to the scheme and demonstrate that they meet the essential criteria will be guaranteed an interview. Applicants can indicate if they wish to opt in by answering the relevant question within the application form.

Where possible, Swim England will always make reasonable adjustments for accessibility to anyone who requires it. If you would like any of the documentation in a different format or would like to apply in a different way please get in touch. All appointments will be made on merit, following a fair and transparent process, in line with the Equality Act 2010. However, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well.

Swim England is also committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment.

Please click the apply button to be redirected to Swim England's recruitment portal.