At a Glance
- Tasks: Provide top-notch admin support to customers and stakeholders in the swimming community.
- Company: Join Swim England, a leading organisation promoting aquatic sports.
- Benefits: Enjoy a competitive salary, full-time hours, and a vibrant team culture.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in the swimming community while developing your skills.
- Qualifications: No specific qualifications needed, just a passion for admin and teamwork.
The predicted salary is between 24614 - 24614 £ per year.
Swim England, based in Loughborough, is seeking a Community and Stakeholder Officer to provide high-quality administrative support to Swim England’s customers, stakeholders, and colleagues.
Minimum of 3x Days a Week Onsite 35 Hours a Week (Mon–Fri)
About the RoleTo provide high-quality administrative support to Swim England’s customers, stakeholders, and colleagues, ensuring the smooth and efficient delivery of membership, governance, and organisational services. The role requires excellent organisational skills, attention to detail, and the ability to manage a varied workload, with a focus on delivering an accurate, professional, and customer-focused administrative service.
Key Responsibilities:- Respond promptly and accurately to customer enquiries across multiple channels, including phone and email, covering a wide range of topics such as membership, governance, DBS checks, and Swim England services.
- Confidently manage multiple administrative activities, ensuring work is completed accurately while adhering to Swim England policies, procedures, and values.
- Take ownership of administrative tasks from start to finish, resolving queries independently wherever possible and escalating only when necessary with clear and accurate handover information.
- Maintain and develop comprehensive knowledge of Swim England’s membership services, products, policies, and processes to support the timely and effective delivery of administrative services.
- Provide high-quality administrative support for Board and committee meetings, including scheduling meetings, preparing agendas, coordinating invitations, circulating papers, taking accurate minutes, and monitoring action points.
- Organise meeting logistics, including booking meeting rooms, accommodation, and travel arrangements, ensuring meetings are delivered efficiently.
- Maintain clear, accurate, and up-to-date records using membership systems, databases, and other organisational systems.
- Process a range of Swim England services, including membership applications, event licensing, permits, PWTAG, membership products, rankings, records and results, DBS checks, staffing administration, and associated data input, ensuring compliance with organisational procedures and regulatory requirements.
- Assist with reporting, collating feedback, and compiling information for management to support effective decision-making.
- Support the wider team with organisational projects and administrative activities, including staff conferences, awards, the Swim England Handbook, and Hall of Fame administration.
- Comply fully with data protection, privacy, and other regulatory requirements in all administrative activities.
- Consistently meet or exceed agreed quality and efficiency standards.
- Contribute positively to team culture, supporting collaboration, shared learning, and continuous improvement.
- Ensure every interaction upholds the integrity, reputation, and growth of aquatic sports through the delivery of high-quality administrative support.
- Proven experience providing administrative support within a busy office environment, delivering accurate, professional, and customer-focused services.
- Strong organisational and problem-solving skills, with the ability to manage multiple priorities and complete tasks independently.
- Excellent communication and interpersonal skills, with the confidence to engage effectively with a wide range of customers and stakeholders.
- Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
- Awareness of data protection, privacy, and compliance requirements, with a commitment to maintaining high standards.
- Ability to work collaboratively within a team whilst managing your own workload effectively.
- Experience supporting Board, governance, or committee meetings, including preparing agendas, taking minutes, and tracking actions.
- Experience using membership databases, CRM, or administrative systems to manage records and track activities.
- Experience processing DBS checks or working within a regulated or compliance-focused environment.
- Knowledge of Swim England’s membership systems, services, or procedures.
How to apply: Please click the apply button to be redirected to Swim England’s recruitment portal where you can apply.
Community and Stakeholder Officer in Loughborough employer: Swim England
Swim England is an exceptional employer located in Loughborough, offering a vibrant work culture that prioritises collaboration and continuous improvement. Employees benefit from a supportive environment with opportunities for professional growth, while contributing to the integrity and development of aquatic sports through high-quality administrative support. With a commitment to excellence and a focus on customer service, Swim England provides a fulfilling workplace for those passionate about making a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Community and Stakeholder Officer in Loughborough
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Swim England.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Swim England.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Swim England.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Swim England. Apply directly through us to stand out!
We think you need these skills to ace Community and Stakeholder Officer in Loughborough
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Swim England. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Community and Stakeholder Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Swim England
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Swim England. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
