At a Glance
- Tasks: Lead and develop a vibrant swim academy while managing a fantastic team of instructors.
- Company: Join Castle Point Borough Council, a community-focused organisation in Essex.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement and community impact.
- Why this job: Make a splash in the community by enhancing aquatic activities and customer experiences.
- Qualifications: Experience in management and a passion for swimming and teaching.
The predicted salary is between 30000 - 40000 £ per year.
Castle Point Borough Council (Castle Point Active) in Essex is seeking a Swim Academy Lead to join the team. The Swim Academy Lead is responsible for the day‑to‑day management and long‑term development of the swim school and its teachers. This role aims to increase income and retain customers while delivering a high level of customer service.
Responsibilities
- Manage daily operations and long‑term development of the swim school to boost income and customer retention.
- Directly line‑manage the Swim Academy Instructor Team, including shift allocation, holiday/sickness cover and performance appraisals.
- Plan and deliver regular team meetings and internal CPD training for staff, whilst also planning external CPD training.
- Ensure all team qualifications are current and compliant with regulations.
- Work with wider teams, including the Customer Care and Business Support team, to ensure all administration tasks are complete in relation to the swim school.
- Drive income generation for the swim school and achieve growth KPIs.
- Strategically develop the swim programme in alignment with relevant business plans.
- Manage the scheduling and coordination of all classes on the Swim Academy Programme to maximise income.
- Enhance aquatic activities for the community, introducing and developing programmes including but not limited to Junior Lifeguard activities and advanced swim academies.
- Manage financial tasks, including working with wider teams to ensure customer fund collections and Direct Debits funds are taken successfully and ensuring employee costs remain within budget.
- Deliver swimming lessons when cover is needed, acting as a swimming instructor.
- Manage swimming lesson equipment, including maintenance, replacement, safety, and ordering new equipment.
- Ensure high levels of customer service, handle complaints and manage customer communications in regard to the Swim Academy.
- Lead the recruitment process for Swimming Instructors, arranging qualification training, conducting interviews, completing staff inductions and liaising with HR.
- Provide regular reports to the Recreational Leadership Team on Swim Academy performance, including but not limited to total swimmers, income, joiners, leavers, cancellations, and movement rates.
- Build and maintain strong internal relationships with the team and management, as well as external relationships with organisations including but not limited to the Swimming Teachers Association and local schools.
- Utilise advanced IT skills with Microsoft Office, Go Learn and Gladstone Plus2 systems.
- Assist with sales and tours, cross‑sell fitness services and contribute and develop customer journey planning and implementation.
- Provide cover for Duty Managers as needed.
- Analyse and interpret swim academy data to make strategic decisions on adding or removing classes to maximise sales and revenue.
- At the discretion of the leadership team, undertake other activities as, from time to time, may be agreed consistent with the grade and nature of the role.
Swim Academy Lead in Canvey Island employer: Swim England
Castle Point Borough Council offers a dynamic and supportive work environment for the Swim Academy Lead, where you can make a meaningful impact on the community's aquatic activities. With a strong focus on employee development through regular training and CPD opportunities, as well as a commitment to high customer service standards, this role provides a rewarding career path in a vibrant Essex location. Join a team that values collaboration and innovation, ensuring both personal and professional growth while enhancing the local swim programme.
StudySmarter Expert Advice🤫
We think this is how you could land Swim Academy Lead in Canvey Island
✨Tip Number 1
Network like a pro! Reach out to your connections in the swimming and leisure industry. Attend local events or workshops where you can meet potential colleagues or employers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience in managing swim schools or leading teams, make sure to highlight that in conversations. Share specific examples of how you’ve boosted income or improved customer satisfaction in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to Castle Point Borough Council and express your interest in the Swim Academy Lead position. A friendly email or call can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Castle Point Active. Let’s get you that dream job!
We think you need these skills to ace Swim Academy Lead in Canvey Island
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Swim Academy Lead role. Highlight your experience in managing teams and developing programmes, as well as any relevant qualifications that align with the job description.
Showcase Your Customer Service Skills:Since delivering high levels of customer service is key, share examples of how you've handled customer complaints or improved customer satisfaction in previous roles. We want to see your people skills shine!
Be Data-Driven:Mention any experience you have with analysing data to make strategic decisions. This could be about increasing income or improving programme offerings. We love candidates who can back up their ideas with numbers!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Swim England
✨Know Your Swim Academy Inside Out
Before the interview, make sure you thoroughly understand the swim academy's current programmes and any recent developments. Familiarise yourself with their customer service approach and how they manage operations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Swim Academy Lead, you'll be managing a team of instructors. Prepare examples of how you've successfully led teams in the past, including how you handled performance appraisals or resolved conflicts. Be ready to discuss your approach to team meetings and training sessions.
✨Highlight Your Financial Acumen
Since the role involves managing budgets and driving income generation, be prepared to discuss your experience with financial tasks. Bring examples of how you've previously maximised revenue or managed costs effectively. This will show that you can contribute to the academy's growth.
✨Prepare for Customer Service Scenarios
Customer service is key in this role, so think about how you would handle various situations, such as complaints or feedback from parents and swimmers. Practising your responses to potential scenarios can help you convey your commitment to high-quality service during the interview.
