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- Tasks: Engage with businesses to understand their utility needs and support the sales team.
- Company: Join a supportive team focused on quality conversations and long-term relationships.
- Benefits: Base salary, performance bonuses, structured training, and clear progression opportunities.
- Why this job: Make a real difference by helping businesses save time and money through our services.
- Qualifications: Good communication skills and a curious mindset; experience in customer service is a plus.
- Other info: Enjoy a collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Sales Support Executive to join our growing team and play a key role in supporting businesses with their utility needs. This role is ideal for someone who enjoys talking to people, asking thoughtful questions, and understanding how businesses operate. You will be having consultative conversations with business owners to learn about their current setup and identify where we may be able to help them save time, money, or stress through our utility brokerage services. Rather than hard selling, this role is about listening, learning, and connecting the dots, then passing well-qualified opportunities to our senior brokers.
Responsibilities
- Having consultative phone conversations with UK businesses to understand their energy and utility arrangements
- Asking insightful questions to uncover challenges, priorities, and upcoming changes
- Explaining, in a clear and friendly way, how our brokerage service works and when it could be helpful
- Gathering accurate information and supporting the sales team with well-prepared opportunities
- Updating notes and customer details clearly within our systems
- Working closely with the wider sales and support team to ensure a smooth customer experience
- Developing your commercial knowledge of the utilities market over time
What We Are Looking For
- Comfortable speaking to people on the phone and building rapport
- Naturally curious, enquiring, and a good listener
- Organised and confident asking questions
- Positive, resilient, and open to learning
- Previous experience in customer service, admin, sales support, call handling, or office-based roles is helpful but not essential
- You don’t need utility experience. We will teach you that part
Benefits
- Base salary plus performance-related bonuses
- Structured training and ongoing support to build confidence and skills
- Clear progression opportunities into senior support or brokerage roles if desired
- A collaborative, people-focused team environment
- A role where your contribution genuinely supports businesses and the wider team
Why Join Us
We believe commercial roles don’t need to be aggressive to be successful. We focus on quality conversations, trust, and long-term relationships, and we support our team to grow at their own pace. If you enjoy helping people, asking the right questions, and being part of a supportive commercial team, this could be a great fit.
Sales Support Executive employer: SwiftSwitch
Contact Detail:
SwiftSwitch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Executive
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time on our website and social media. Understand our values, services, and what makes us tick. This will help you connect better during conversations and show that you're genuinely interested.
✨Tip Number 2
Practice your listening skills! In a role like Sales Support Executive, it's all about understanding the needs of businesses. Try role-playing with a friend or family member where you ask questions and listen to their responses. This will help you feel more comfortable in real conversations.
✨Tip Number 3
Be ready to share your experiences! Think of examples from your past roles where you've helped someone or solved a problem. This will demonstrate your consultative approach and how you can bring value to our team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your conversation to remind us of your enthusiasm. It shows you're proactive and keen to join our supportive team!
We think you need these skills to ace Sales Support Executive
Some tips for your application 🫡
Show Your Curiosity: In your application, let us see your natural curiosity shine through! Talk about how you love asking questions and learning about others. This role is all about understanding businesses, so show us that you're eager to dive in and discover their needs.
Be Personable: We want to know that you can build rapport with people over the phone. Use your application to highlight any experiences where you've connected with customers or colleagues. A friendly tone goes a long way, so don’t be afraid to let your personality come through!
Highlight Your Organisational Skills: As a Sales Support Executive, being organised is key! In your application, mention any tools or methods you use to stay on top of tasks. Whether it’s managing notes or keeping track of customer details, we want to see how you keep everything running smoothly.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at SwiftSwitch
✨Know Your Stuff
Before the interview, take some time to research the utilities market and our brokerage services. Understanding the basics will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Listening Skills
Since this role is all about consultative conversations, practice active listening. During the interview, make sure to listen carefully to the questions asked and respond thoughtfully, demonstrating your ability to connect with others.
✨Prepare Insightful Questions
Think of a few thoughtful questions to ask during the interview. This shows your curiosity and willingness to learn, which are key traits we value. It also helps you gauge if the company culture aligns with your values.
✨Show Your People Skills
Be ready to share examples of how you've built rapport with customers or colleagues in the past. Highlighting your communication skills and ability to connect with people will resonate well with us, as we prioritise relationship-building over hard selling.
