At a Glance
- Tasks: Learn to connect with clients and help them save on utilities.
- Company: Join SwiftSwitch, a vibrant company focused on sales and customer service.
- Benefits: Enjoy a buzzing office, regular nights out, and no weekend work.
- Other info: Great opportunities for progression and uncapped commission potential.
- Why this job: Kickstart your sales career and make a real difference for businesses.
- Qualifications: A willingness to learn and a driven attitude are essential.
The predicted salary is between 25200 - 30800 £ per year.
Are you looking for a career based in sales and not sure where to start?
As a Trainee Call Centre Agent, you will be trained how to liaise with clients in order to get them the best possible deals on all of their utility needs.
You will learn how to take a consultative approach to customers in order to uncover the businesses requirements and needs by building relationships and brokering contracts for a range of SME’s (Small to Medium size Enterprises) across the UK and US.
You need to have the willingness to learn and develop in order to smash targets and reach your full potential.
Due to the recent cost of living crisis and decrease in the UK’s economy, many businesses are struggling to continue to pay the bills. That’s where you come in!
If you enjoy a buzzing work environment and customer service then this opportunity is for you, kick start your career in sales and forge a career with us here at Swift Switch!
As a Trainee Call Centre Agent at Swift Switch you will be expected to deliver high quality services to our clients. Your main learning aims and responsibilities will consist of:
- – Developing your communication skills and interpersonal skills to help businesses find the best options available to them, by building relationships and profiling customers correctly.
- – Answer any queries customers may have, responding with the appropriate recommendation.
- – Help businesses save time and money by matching the best utility contract to their business.
- – Invest into yourself and the business by expanding your knowledge on both our company and the industry as a whole.
This would enable you to become the best consultant you can be, opening up other opportunities for you such as managerial training.
- – Showing a great attention to detail and organization skills.
- – Learn how to use our systems and technology in order to meet customer needs.
- – Be target driven and hungry to succeed, ready to build your skillset and career.
- – Learn how to be patient and deal with rejection in the appropriate way. You should always be prepared to pick yourself back up and stay focused!
- – You will learn to operate and work within our business guidelines and procedures, being professional and respectful at all times.
- – You must also show a willingness to learn and develop both individually and alongside your colleagues.
Consists of an 8-14 week training period with the potential opportunity to gain a full-time role with us.
Monday-Friday (no weekends)
Benefits
- Buzzing office environment
- Perfect location for lunch/after work events
- Regular nights outs
- Break during the Christmas/NYE period
What makes a successful candidate?
- – Driven
- – Ability to follow instructions, whilst taking initiative.
- – Ferocious work ethic
- Future Prospects
An initial Traineeship course is in place to help you develop your skills and give you the experience you need in the business world.
This can lead to a more permanent role where you earn a basic trainee salary, plus uncapped commission from the moment you start doing deals, earning up to £18k+ within your first 6 months with threshold targets being met.
Plenty of scope to progress into senior roles and management training for those that show commitment, promise and consistent high billing, with uncapped commission progressing up to earnings of £38,000 OTE.
Trainee Call Centre Agent in London employer: Swiftswitch
At Swift Switch, we foster a vibrant and supportive work culture in the heart of Shoreditch, where your passion for developing sales talent can truly shine. As a Sales Coach and Trainer, you'll enjoy the autonomy to shape our coaching programme while benefiting from ongoing training, a competitive salary, and performance-linked commissions. Join us for regular team events, extra time off at Christmas, and a free gym membership, all while making a meaningful impact on our consultants' success.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Call Centre Agent in London
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Swiftswitch.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Swiftswitch.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Swiftswitch that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Swiftswitch, make sure they see your passion for helping others!
We think you need these skills to ace Trainee Call Centre Agent in London
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Swiftswitch, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Swiftswitch. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Swiftswitch.
How to prepare for a job interview at Swiftswitch
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Swiftswitch that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Swiftswitch and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
