At a Glance
- Tasks: Coach agents to become top-notch consultants through hands-on training and feedback.
- Company: Dynamic utility brokerage in the vibrant heart of Shoreditch.
- Benefits: Competitive salary, performance bonuses, and a lively office culture.
- Other info: Join a supportive team focused on growth and success.
- Why this job: Shape future leaders while making a real impact on team performance.
- Qualifications: 2+ years in coaching or leading teams in a fast-paced environment.
The predicted salary is between 35000 - 40000 £ per year.
Performance Coach – Job Description
Location: Shoreditch, London / Hybrid Salary: £35,000 - £40,000 base (depending on experience) + Performance‑Linked Commission Structure Reports to: Head of Sales
Position Purpose
As our business scales its outbound operations across Web, Renewals, and Outbound teams, we need a high‑energy, hands‑on Performance Coach.
Your mission is to take Swift Switch agents and shape them into elite, multi‑utility consultants.
You will be the bridge between the Dialler Manager's data and the agents' actual conversation quality.
You'll listen to live calls, run daily micro‑coaching sessions and directly own the conversion rates for Trustpilot reviews and cross‑utility savings pitches (Energy to Water, Waste, Payments or Telecoms).
Key Responsibilities
- Targeted Micro‑Coaching: Run daily side‑by‑side coaching, call calibration, and rapid‑fire 10‑minute feedback sessions focusing heavily on conversational transitions and objection handling.
- The "Cross‑Savings" Pivot: Train agents how to move seamlessly from checking a recent Energy or Water switch to auditing a client's other business overheads (e. g., Merchant Services/Card Processing, Telco, or Waste).
- Trustpilot
- Review
Uplift: Own the team's Trustpilot output.
Train agents on how to ask for reviews experientially during the call so clients actively hit the SMS link before hanging up.
- Dialler
- Behaviour
Alignment: Work alongside the Dialler Manager to coach agents struggling with high Wrap Times or low Talk Time, translating compliance bottlenecks into behavioural improvements.
- Core
- Training
Focus: Objection Handling & Closing Techniques – embed a resilient, consultative sales methodology into the floor.
Train and test agents on Objection Handling and Consulting Closing frameworks such as Acknowledge, Pivot, Release; Assumptive, Alternative Choice, and Tie‑Down closing techniques.
Skills & Experience Required
- Experience: 2+ years coaching or leading teams within a fast‑paced UK B2B utility brokerage or high‑volume outbound contact centre.
- Utility Knowledge: Deep understanding of the business energy market, LOAs (Letters of Authority), and secondary business overheads (Water, Waste, or Telecoms).
- Coaching Style: Highly energetic, positive, and peer‑led. Lead by jumping on the phones to demonstrate "what good looks like" rather than managing via spreadsheets.
Benefits
- Competitive base salary of £35k - £40k.
- Commission & Bonus scheme directly tied to the team's uplift in revenue, sales and cross‑sell conversion rates.
- Vibrant office culture in the heart of Shoreditch.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Performance Coach in London
✨Show Your Expertise in the Gym
Get into your local fitness scene and start offering free workshops or training sessions. This not only showcases your skills but also gets your face out there. People love to connect with trainers who are active in their community!
✨Engage on Social Media
Use platforms like Instagram or TikTok to share workout tips, success stories, or transformations you’ve facilitated. Tagging your content with local fitness community hashtags can help you gain visibility and connect with potential clients or employers like SwiftSwitch.
✨Connect with Local Gyms and Fitness Studios
Visit local gyms or fitness studios and ask if they need trainers. Many places look for trainers based on word-of-mouth, so don't hesitate to introduce yourself. If SwiftSwitch is in your area, dropping by could be a golden opportunity!
✨Make Your Application Stand Out
When applying to places like SwiftSwitch, consider including a personal training portfolio showcasing client testimonials, fitness plans, and your own fitness journey. This adds a personal touch and helps you stand out in the ever-crowded fitness market!
We think you need these skills to ace Performance Coach in London
Some tips for your application 🫡
Demonstrate Your Knowledge of Trends:Stay ahead of the curve by mentioning any current fitness trends or methods you’ve incorporated into your training practice. If you've got experience in areas like HIIT, functional training or nutrition coaching, share that! It shows us you’re serious about your development and can adapt to meet client needs.
How to prepare for a job interview at SwiftSwitch
✨Showcase Your Knowledge of Fitness Trends
Make sure you're clued up on the latest fitness trends and methodologies. We should be ready to discuss how your training philosophy aligns with modern practices, or how you can implement new techniques that could benefit clients at SwiftSwitch.
✨Demonstrate Your Client Management Skills
Being a personal trainer isn’t just about knowing workouts; it’s also about how you manage and motivate clients. We should think of examples where you've developed personalised training plans or motivated clients to hit their goals, and how you can apply that at SwiftSwitch.
✨Prepare for Practical Scenarios
Expect to encounter practical scenarios in your interview, like demonstrating an exercise or discussing how you'd help a client overcome specific challenges. We should prepare for these by practicing key exercises and thinking through our coaching cues and support strategies.
✨Get to Know SwiftSwitch's Clientele
Since it's a full-time gig, understanding the specific clientele SwiftSwitch caters to is key. We should look into their target demographics and think about how our experience aligns with their needs, ensuring we can hit the ground running from day one.
