At a Glance
- Tasks: Audit sales calls and ensure compliance with sales processes while liaising with utility suppliers.
- Company: Dynamic company in Shoreditch with a vibrant, social culture.
- Benefits: Ongoing training, clear progression opportunities, and regular team events.
- Other info: Join a lively team and build strong relationships with suppliers.
- Why this job: Make a real impact by ensuring compliance and improving sales quality.
- Qualifications: Experience in compliance or quality assurance; utilities experience is a plus.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for a Compliance Officer / Supplier Liaison Executive to oversee sales compliance standards while managing relationships with utility suppliers. The role focuses on auditing sales calls, ensuring compliance procedures are followed, preventing mis-selling issues—particularly within water sales—and reporting findings to directors and suppliers.
What you’ll do:
- Listen and audit sales calls to ensure agents are following correct sales processes and scripts
- Monitor compliance around rates, retail fees and disclosures
- Identify and prevent potential mis‑selling issues
- Investigate new complaints raised by customers
- Report findings and compliance concerns back to directors and suppliers
- Work closely with management to improve sales quality and compliance standards
- Act as the main point of contact for utility suppliers
- Build and maintain strong relationships with suppliers across energy and water
- Handle supplier escalations and operational issues
Qualifications and Benefits:
- Previous experience within compliance or quality assurance
- Utilities experience is highly desirable
- Excellent communication and relationship management skills
- Comfortable listening to and reviewing sales calls
- Opportunity to build and own an internal compliance function
- Shoreditch office with a lively, social culture
- Regular team events and socials
- Ongoing training and development
- Clear progression opportunities within the business
Compliance Officer / Supplier Liaison Executive in London employer: SwiftSwitch
Join a vibrant team in Shoreditch as a Compliance Officer / Supplier Liaison Executive, where you'll play a crucial role in upholding sales compliance standards while fostering strong relationships with utility suppliers. Our lively work culture is complemented by regular team events and a commitment to ongoing training and development, ensuring you have clear pathways for career progression within the company. With a focus on employee growth and a supportive environment, we offer a rewarding opportunity for those looking to make a meaningful impact in the utilities sector.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance Officer / Supplier Liaison Executive in London
✨Tip Number 1
Network like a pro! Reach out to people in the compliance and utilities sectors on LinkedIn. A friendly message can go a long way, and who knows? They might just have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of compliance standards and sales processes. We recommend practising common interview questions with a mate or even in front of the mirror to boost your confidence.
✨Tip Number 3
Don’t forget to showcase your relationship management skills! During interviews, share examples of how you’ve built strong connections with suppliers or clients. It’s all about demonstrating that you can be the main point of contact they need.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows us you’re genuinely interested in joining our team. Let’s get you that Compliance Officer role!
We think you need these skills to ace Compliance Officer / Supplier Liaison Executive in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Compliance Officer role. Highlight any relevant experience in compliance or quality assurance, especially within utilities. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about compliance and how you can help us improve our sales standards. Be sure to mention any specific experiences that relate to the job description.
Showcase Your Communication Skills:Since this role involves building relationships with suppliers, make sure to demonstrate your excellent communication skills in your application. Whether it's through your CV or cover letter, let us know how you've successfully managed relationships in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our lively team in Shoreditch!
How to prepare for a job interview at SwiftSwitch
✨Know Your Compliance Stuff
Make sure you brush up on compliance standards and regulations relevant to the utilities sector. Familiarise yourself with common mis-selling issues, especially in water sales, so you can speak confidently about how you would handle these situations.
✨Showcase Your Communication Skills
Since this role involves liaising with suppliers and reporting findings, practice articulating your thoughts clearly. Prepare examples of how you've successfully managed relationships or resolved conflicts in the past to demonstrate your strong communication skills.
✨Prepare for Call Audits
Get ready to discuss your approach to auditing sales calls. Think about what key indicators you would look for to ensure compliance and how you would address any issues that arise. This shows you understand the core responsibilities of the role.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the current compliance challenges they face or how they measure success in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
