At a Glance
- Tasks: Deliver outstanding customer service and support contract operations with utility suppliers.
- Company: Fast-growing utilities consultancy based in vibrant Shoreditch.
- Benefits: Up to £25,000 salary, free gym membership, and fun office socials.
- Other info: Great opportunities for training and career progression in the energy sector.
- Why this job: Join a dynamic team and make a real impact in customer satisfaction.
- Qualifications: Strong communication skills and previous customer service experience required.
Location: Brick Lane, London
Department: Admin
Employment Type: Full-time office based
We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with over 50 leading suppliers, we help businesses reduce their costs across energy, payments, telecoms, waste, and water. As we continue to grow, we’re looking for confident, driven individuals to join our busy sales team and take the next step in their career.
Job Overview:
As a Customer Service Advisor, you will play a key role in delivering outstanding customer service while supporting the operational flow of contracts between our customers and utility suppliers. Acting as the primary point of contact, you will handle enquiries, resolve complaints, and ensure a positive client experience throughout their journey with us.
In addition to customer-facing responsibilities, you will also be responsible for batching contracts to suppliers and building supplier relationships to help improve live rates and streamline processes. Your role is central to ensuring both customer satisfaction and operational excellence.
Key Responsibilities:
- Act as the primary point of contact for customers, providing support via phone, email, and other communication channels such as supplier portals.
- Handle a wide range of customer enquiries, issues, and complaints with professionalism, empathy, and efficiency.
- Take ownership of customer issues, investigate thoroughly, and ensure timely resolution to the client's satisfaction.
- Maintain accurate and up-to-date records in our CRM and contract management systems.
- Batch contracts accurately and submit them to suppliers in line with internal deadlines and compliance requirements.
- Work closely with utility suppliers to maintain strong working relationships and support improved live rates.
- Collaborate with internal departments including sales, operations, and supplier management to ensure seamless service delivery.
- Conduct customer feedback activities and translate insights into actionable service improvements.
- Monitor recurring customer or supplier issues and contribute to process improvement initiatives.
- Ensure adherence to industry regulations, company policies, and data protection requirements.
Requirements:
- Excellent verbal and written communication skills.
- Strong active listening and interpersonal skills.
- Proven problem-solving and conflict-resolution abilities.
- Ability to manage and prioritise workload in a fast-paced environment.
- High level of accuracy and attention to detail, particularly in contract handling.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.
- Previous experience in a customer service or liaison role is essential.
- Experience within the utilities or energy sector (preferred but not essential).
- Confidence in building and maintaining supplier relationships.
Benefits:
- Up to £25,000 per annum (depending on experience).
- A supportive and collaborative team environment.
- Opportunities for training and career progression within the energy brokerage industry.
- Competitive salary and performance-based incentives.
- Fun, sociable office environment in Shoreditch.
- Free gym membership, regular socials, and Christmas shutdown.
- Ongoing training and professional development.
Customer Service Advisor employer: SwiftSwitch
As a Customer Service Advisor at our fast-growing utilities consultancy in Shoreditch, you'll thrive in a supportive and collaborative team environment that values your contributions. With competitive salaries, performance-based incentives, and ample opportunities for training and career progression, we ensure that our employees are well-equipped to succeed while enjoying a fun and sociable office atmosphere. Join us to make a meaningful impact in the energy brokerage industry while building strong relationships with both customers and suppliers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research our values and what we do at StudySmarter. When you understand our mission, you can tailor your conversations during interviews to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling enquiries and complaints during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight your communication skills and any relevant customer service experience to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've handled customer issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at SwiftSwitch
✨Know Your Stuff
Before the interview, make sure you understand the company and its services. Familiarise yourself with the utilities sector and how the company helps businesses save costs. This knowledge will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've handled customer enquiries or resolved complaints in the past, as this will demonstrate your ability to manage customer interactions effectively.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific situations where you've successfully solved problems or dealt with difficult customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your thought process and approach to challenges.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not only interested in the position but also in how you can contribute to the company's success.
