At a Glance
- Tasks: Audit sales calls and ensure compliance standards are met while managing supplier relationships.
- Company: Join a vibrant consultancy in Shoreditch focused on smarter utility choices.
- Benefits: Competitive salary, lively office culture, team events, and clear career progression.
- Other info: Dynamic work environment with ongoing training and development opportunities.
- Why this job: Make a real impact by ensuring compliance and improving sales quality in utilities.
- Qualifications: Experience in compliance or quality assurance with strong communication skills.
The predicted salary is between 35000 - 40000 £ per year.
About SwiftSwitch
We’re a growing consultancy based in Shoreditch, helping businesses make smarter choices across utilities, from energy and payments to telecoms, waste management and water.
The Role
We’re looking for a Compliance Officer / Supplier Liaison Executive to oversee sales compliance standards while managing relationships with our utility suppliers. This role will focus heavily on auditing sales calls, ensuring all compliance procedures are being followed correctly, helping prevent any potential mis-selling issues, particularly within water sales, and reporting findings back to directors and suppliers.
What you’ll do:
- Listen to and audit sales calls to ensure agents are following correct sales processes and scripts
- Monitor compliance around rates, retail fees and disclosures
- Identify and prevent potential mis‑selling issues
- Investigate new complaints raised by customers
- Report findings and compliance concerns back to directors and suppliers
- Work closely with management to improve sales quality and compliance standards
- Act as the main point of contact for utility suppliers
- Build and maintain strong working relationships with suppliers across energy and water
- Handle supplier escalations and operational issues
Qualifications
- Previous experience within compliance or quality assurance
- Utilities experience is highly desirable
- Strong attention to detail
- Excellent communication and relationship management skills
- Comfortable listening to and reviewing sales calls
Benefits
- Salary: £35,000 - £40,000 DOE
- Opportunity to build and own an internal compliance function
- Shoreditch office with a lively, social culture
- Regular team events and socials
- Ongoing training and development
- Clear progression opportunities within the business
Hours: Monday - Friday, 8:45am - 5:30pm
Compliance & Supplier Liaison Lead — Growth & Impact employer: SwiftSwitch
At SwiftSwitch, we pride ourselves on being an excellent employer, offering a vibrant work culture in the heart of Shoreditch. Our team enjoys competitive salaries, regular social events, and a strong focus on professional development, ensuring that every employee has the opportunity to grow and thrive within our consultancy. Join us to make a meaningful impact while building lasting relationships with utility suppliers in a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance & Supplier Liaison Lead — Growth & Impact
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at SwiftSwitch. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by brushing up on compliance standards and sales processes. Show us you know your stuff by discussing real-life scenarios where you've ensured compliance or improved sales quality.
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and follow up with a quick email. It shows initiative and keeps you on our radar.
✨Tip Number 4
Be ready to demonstrate your relationship management skills. We want to see how you build rapport with suppliers and handle escalations, so have some examples ready to share!
We think you need these skills to ace Compliance & Supplier Liaison Lead — Growth & Impact
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Compliance & Supplier Liaison Lead. Highlight any relevant experience in compliance or quality assurance, especially within utilities, and don’t forget to showcase your attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with auditing sales calls and how you can help prevent mis-selling issues. Keep it engaging and personal!
Show Off Your Communication Skills:Since this role involves building relationships with suppliers, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language, and maybe even share an example of a successful relationship you've managed in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SwiftSwitch
✨Know Your Compliance Stuff
Make sure you brush up on compliance standards and regulations relevant to the utilities sector. Being able to discuss specific compliance issues, especially around mis-selling in water sales, will show that you're serious about the role.
✨Showcase Your Communication Skills
Since this role involves liaising with suppliers and reporting findings, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated compliance concerns or built relationships in previous roles.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. You might be asked to review a sample sales call or compliance report, so be ready to point out any discrepancies or areas for improvement.
✨Prepare Questions for Them
Think of insightful questions to ask about their current compliance processes and how they handle supplier relationships. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
