At a Glance
- Tasks: Audit sales calls and ensure compliance standards are met while liaising with utility suppliers.
- Company: Join a growing consultancy in Shoreditch focused on smarter utility choices.
- Benefits: Competitive salary, lively office culture, team events, and ongoing training.
- Other info: Clear progression opportunities and a dynamic work environment.
- Why this job: Make a real impact by ensuring compliance and building strong supplier relationships.
- Qualifications: Experience in compliance or quality assurance with strong attention to detail.
About SwiftSwitch
We’re a growing consultancy based in Shoreditch, helping businesses make smarter choices across utilities, from energy and payments to telecoms, waste management and water. As we continue to grow, we’re looking for a Compliance Officer / Supplier Liaison Executive to join the business.
The Role
We’re looking for a Compliance Officer / Supplier Liaison Executive to oversee sales compliance standards while managing relationships with our utility suppliers. This role will focus heavily on auditing sales calls, ensuring all compliance procedures are being followed correctly, helping prevent any potential mis-selling issues, particularly within water sales, and reporting findings back to directors and suppliers.
Requirements
- Listen to and audit sales calls to ensure agents are following correct sales processes and scripts
- Monitor compliance around rates, retail fees and disclosures
- Identify and prevent potential mis-selling issues
- Investigate new complaints raised by customers
- Report findings and compliance concerns back to directors and suppliers
- Work closely with management to improve sales quality and compliance standards
- Act as the main point of contact for utility suppliers
- Build and maintain strong working relationships with suppliers across energy and water
- Handle supplier escalations and operational issues
What we’re looking for:
- Previous experience within compliance or quality assurance
- Utilities experience is highly desirable
- Strong attention to detail
- Excellent communication and relationship management skills
- Comfortable listening to and reviewing sales calls
Benefits
- Salary: £35,000 - £40,000 DOE
- Opportunity to build and own an internal compliance function
- Shoreditch office with a lively, social culture
- Regular team events and socials
- Ongoing training and development
- Clear progression opportunities within the business
Hours: Monday - Friday, 8:45am - 5:30pm
Compliance Officer / Supplier Liaison Executive employer: SwiftSwitch
At SwiftSwitch, we pride ourselves on being an excellent employer, offering a vibrant work culture in the heart of Shoreditch. Our team enjoys regular social events, ongoing training, and clear pathways for career progression, all while playing a crucial role in ensuring compliance within the utilities sector. Join us to make a meaningful impact while developing your skills in a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance Officer / Supplier Liaison Executive
✨Tip Number 1
Network like a pro! Reach out to people in the compliance and utilities sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of compliance standards and sales processes. We recommend practising common interview questions with a mate to boost your confidence and nail that conversation.
✨Tip Number 3
Showcase your attention to detail! During interviews, share specific examples of how you've identified compliance issues in the past. This will demonstrate your expertise and make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at SwiftSwitch.
We think you need these skills to ace Compliance Officer / Supplier Liaison Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Compliance Officer / Supplier Liaison Executive role. Highlight your previous experience in compliance or quality assurance, and don’t forget to mention any utilities experience you have. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about compliance and how you can help us improve our sales quality and compliance standards. Be sure to mention your strong attention to detail and communication skills.
Showcase Relevant Experience:When filling out your application, make sure to showcase any relevant experience you have with auditing sales calls or managing supplier relationships. We’re keen on seeing how you’ve handled similar tasks in the past and how you can bring that expertise to our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at SwiftSwitch
✨Know Your Compliance Stuff
Make sure you brush up on compliance regulations and standards relevant to the utilities sector. Familiarise yourself with common compliance issues, especially around mis-selling in water sales, so you can speak confidently about how you would handle these situations.
✨Showcase Your Attention to Detail
During the interview, highlight your ability to spot discrepancies and ensure adherence to processes. Bring examples from your past experience where your attention to detail made a difference, particularly in auditing or quality assurance roles.
✨Demonstrate Relationship Management Skills
Since this role involves liaising with suppliers, be prepared to discuss how you've built and maintained strong relationships in previous positions. Share specific examples of how you’ve handled escalations or operational issues effectively.
✨Prepare for Call Audits
Expect to discuss your approach to listening to and auditing sales calls. Think about how you would assess compliance during these audits and be ready to share your methodology or any tools you’ve used in the past to ensure quality standards are met.
