At a Glance
- Tasks: Provide top-notch support and troubleshoot tech issues for customers.
- Company: Exciting tech company in the heart of Manchester with a modern office vibe.
- Benefits: Competitive salary, 20 days holiday plus birthday off, and health perks.
- Other info: Enjoy a fun workplace with opportunities for career advancement.
- Why this job: Join a supportive team and grow your skills in a dynamic environment.
- Qualifications: 3 years in tech support and a passion for problem-solving.
The predicted salary is between 35000 - 45000 £ per year.
Why work here?
- Competitive salary
- Monday to Friday (no weekends!)
- 20 days holiday + birthday off + bank holidays
- A health and wellbeing package that includes money back on everyday healthcare, 24/7 counselling and support healthline
- Company pension
- Fun, exciting, modern office environment in the Heart of Manchester City Centre (with parking!)
- Supportive growth and development culture
Who we are looking for:
- Dependable, self-motivated individual
- Qualified in or already working towards an Industry Certification such as Microsoft Certified Professional.
- Good troubleshooting skills, applying theoretical knowledge to resolve issues.
- Respond to customers incidents either by telephone, email or face to face.
- At least 3 years’ experience in a similar SLA driven support role
- Proven Customer service skills
- Proven experience delivering projects and complex changes
- Experience working with:
- Windows Server - All versions
- Windows 7, 8, 10
- Office 365, Exchange, Sharepoint
- Active Directory, Azure
- Hyper-V, VMWare
- Citrix
- Ubiquiti
- CAT5e/Cat6/Fibre
- iPad/Apple (would be nice, but not a requirement)
- MDM
- Intune
- PowerShell
- Networking - DNS, DHCP
- Hardware & Software support
3rd Line Engineer in Manchester employer: Swiftsource
Join a dynamic and innovative team as a 3rd Line Engineer in the heart of Manchester City Centre, where you'll enjoy a competitive salary, generous holiday allowance, and a comprehensive health and wellbeing package. Our modern office fosters a supportive culture that prioritises employee growth and development, making it an ideal environment for those looking to advance their careers while enjoying a work-life balance with no weekend commitments.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Engineer in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to 3rd Line Engineering. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can demonstrate your troubleshooting skills and projects you've worked on. This gives potential employers a tangible look at what you can do.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 3rd Line Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line Engineer role. Highlight your relevant experience, especially with Windows Server, Office 365, and troubleshooting skills. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your customer service skills and any projects you've delivered that relate to the role. Let us know why you want to work with us!
Show Off Your Certifications:If you’ve got any industry certifications like Microsoft Certified Professional, make sure they’re front and centre in your application. We love seeing candidates who are qualified or working towards qualifications that match our needs.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Swiftsource
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Office 365, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them, as this will show your practical experience.
✨Show Off Your Customer Service Skills
Since the role involves responding to customer incidents, prepare examples of how you've handled difficult situations in the past. Highlight your communication skills and how you ensure customer satisfaction, whether it's over the phone or face-to-face.
✨Familiarise Yourself with the Company Culture
Research the company’s values and work environment. Since they emphasise a supportive growth culture, think about how you can contribute to that and be prepared to discuss your own development goals during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
