At a Glance
- Tasks: Support and enhance the IT environment, focusing on desktop support and infrastructure.
- Company: Join a forward-thinking company committed to diversity and inclusion.
- Benefits: Generous pension, performance bonuses, 24 days holiday, and flexible working options.
- Other info: Inclusive workplace that values diversity and offers wellbeing initiatives.
- Why this job: Make a real impact in a dynamic IT role with excellent career growth opportunities.
- Qualifications: Experience in desktop support and familiarity with IT systems preferred.
The predicted salary is between 35340 - 37200 £ per year.
End Date: Tuesday 30 June 2026
Salary Range: £35,340 - £37,200
Flexible Working Options: Flexibility in when hours are worked, Job Share
Based onsite at Watford
About this Opportunity:
As the Junior Systems Engineer, you will be part of a team focused on supporting and improving the Tusker IT environment. The Tusker IT environment can be divided into the following parts:
- Production web infrastructure
- Pre-production web infrastructure
- Office infrastructure
- Office desktop support
The focus of this role will be to support and enhance the office infrastructure and office desktop support. Tusker has had a blend of fully remote and hybrid working practices, and this is expected to continue going forward with escalation point, taking on higher level tech issues, supporting new projects related to support, completing subject access requests.
What you’ll need:
- Carry out all Tusker procedures to ensure quality, compliance and security.
- Track all work through the Tusker ticketing system and perform daily system monitoring, verifying the integrity and availability of all hardware, resources, systems, services and key processes.
- Desktop Support including building both Windows machines and Macs.
- Troubleshooting user issues.
- Support MS Office products in creation, management and deletion of user accounts across all systems as required, this will involve using Active Directory and 3rd party systems, e.g. Salesforce and NetSuite.
- Setting up and administering DUO for 2-factor authentication.
- Printer support, resolve errors and issues onsite.
- Providing email support to users both desktop and laptops builds including patching.
- Networking including setting VPN access and troubleshooting issues experienced by existing VPN users and supporting the office wi-fi.
- Telephony includes supporting the Tusker softphone system, Tusker call centre software, including IVR setup and mobile phones (Android and iOS, Apple).
- Office support the office back-up routine and the office CCTV and entry system (fob and biometrics).
- Provide support as per requests from users, customers, and other staff.
- Recovery of systems and services from hardware or software failures/errors and ensure application of patches and upgrades on a periodic basis, and upgrade administrative tools and utilities.
- Supporting the physical office network, including switching.
And any experience of these would be really useful:
- Previous desktop support or any IT relevant role
- Experience with programmes desirable - Five9, Endpoint Central, Salesforce, Active Directory, Mimecast, DUO, Meraki, Office 365
Benefits:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 24 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Equal Opportunity:
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Tusker Desktop Support Engineer - Watford employer: SwiftCruit
At Tusker, we pride ourselves on being an excellent employer, offering a supportive work culture that values flexibility and inclusivity. Our Watford office provides a dynamic environment where employees can thrive, with generous benefits such as a substantial pension contribution, performance-related bonuses, and a commitment to employee wellbeing. We are dedicated to fostering growth opportunities and celebrating diversity, ensuring that every team member feels valued and empowered to contribute their best.
StudySmarter Expert Advice🤫
We think this is how you could land Tusker Desktop Support Engineer - Watford
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We think you need these skills to ace Tusker Desktop Support Engineer - Watford
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For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
