At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage helpdesk tickets in a dynamic environment.
- Company: Join Vesta Software Group, a leader in enterprise solutions with a focus on growth.
- Benefits: Gain hands-on experience, learn new skills, and work in a supportive team.
- Other info: Office-based role in Wallingford, with opportunities for professional development.
- Why this job: Kickstart your IT career in a fast-paced, tech-driven company with real impact.
- Qualifications: No prior experience needed; just a passion for technology and problem-solving.
The predicted salary is between 40000 - 40000 £ per year.
The Vesta Software Group acquires, manages, and builds software companies in a variety of vertical markets, enabling them to be clear leaders in their industries. Our companies provide mission-critical enterprise solutions for vertical industries across the entire industry value chain.
We are seeking a junior Internal IT Support person who is a team player with excellent communication skills and a can-do attitude. The role is office based in Wallingford, Oxfordshire. The successful candidate will be enthusiastic about technology and thrive under pressure in a busy environment. They will be open to learning a wide range of new skills and have a logical approach to problem solving with excellent attention to detail.
Job Responsibilities:
- Work as part of an internal support team servicing requests on a variety of products across a range of businesses to ISO 27001 standards and procedures.
- Support will cover Desktop, Server, Active Directory, Networking, Telecommunications and Cloud Services.
- Communicate via a helpdesk, email, telephone and in person to resolve issues within defined time scales in a high-pressure environment.
- Liaise with senior team members and work as part of a team on projects.
- Manage and service first and second line support tickets to ISO 27001 compliance standards following existing playbooks.
- Escalate and handover tickets to 3rd line engineers.
- Help create new playbooks and maintenance plans.
- Build client computer systems from script and assist with troubleshooting issues.
- Keep existing documentation up to date.
- Record processes and document for use by others.
- Promote and maintain high quality work and deliver in a professional manner.
- Troubleshoot hardware and software issues.
- Provide troubleshooting resolution and updating/upgrading of systems and software.
- Carry out routine network maintenance tasks such as maintaining backup and patch management to ISO 27001 standards.
Job Qualifications:
- Previous experience in an IT & helpdesk role beneficial but not essential.
- Good knowledge of Networks and Microsoft Windows Active Directory environments.
- Hold or be working towards IT qualifications.
- Knowledge of ISO 27001 requirements.
Your personal characteristics will include:
- Ability to work on their own initiative.
- Excellent communication skills about technical issues.
- Demonstrate practical knowledge and problem-solving strategies.
- Solution-focused, with ability to prioritise.
- High attention to detail.
- Self-motivated and keen to learn and share knowledge.
- Ability to meet deadlines.
- Have a whatever it takes can do attitude.
- Ability to take complex technical solutions and simplify for end users.
- Willingness to learn new systems.
- Keep abreast of new developments in software and hardware.
- Team player.
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