At a Glance
- Tasks: Schedule repairs, allocate tasks, and ensure efficient service delivery.
- Company: Join Mears Group, a leader in community-focused repairs.
- Benefits: Enjoy 25 days leave, a great pension, and staff discounts.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a real difference in your community with a customer-first approach.
- Qualifications: Strong communication skills and experience in fast-paced environments.
The predicted salary is between 31717 - 31717 £ per year.
Location: Spennymoor | Full time / Permanent | Salary: £31,717.37 | Hours: 42.5 hours Monday – Friday, 8-5, Office based
We are looking for an organised and proactive Planner to join our local repairs team. You’ll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer‑focused, responsive repairs service. The ideal candidate will possess a good eye for detail and a proactive, can‑do attitude.
Duties
- Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.
- Monitor and update repair jobs daily, including appointments, follow‑on works, and overdue tasks.
- Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
- Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
- Work closely with administrators, supervisors, and contractors to ensure a seamless service.
- Cover for other planners when needed and attend meetings or training sessions as required.
- Always follow company policies and Health & Safety requirements.
- Assist with reporting and performance monitoring to ensure KPIs and targets are met.
- Help prioritise emergency and urgent jobs to minimise disruption for residents.
- Maintain accurate records, data, and documentation for audits and compliance.
- Support continuous service improvements by suggesting ways to streamline planning and scheduling.
- Provide general administrative support to the repairs team when required.
Role Criteria
- A customer‑first approach, with the ability to handle challenging situations.
- Experience working in a fast‑paced environment.
- Excellent problem‑solving and decision‑making skills.
- Good verbal and written communication skills.
Desirable
- Proven experience in a customer service‑related role.
- Previous experience in a call centre environment.
Benefits
- 25 days annual leave plus bank holidays.
- Leading pension scheme.
- Volunteering leave – paid volunteering in the community.
- Staff perks with Mears Rewards – discounts on weekly groceries, holidays, eye test vouchers, Share save scheme, and more.
- Family‑friendly policies.
All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
Planner/Works Programmer in Spennymoor employer: SwiftCruit
Mears Group is an exceptional employer located in Spennymoor, offering a supportive and inclusive work culture that prioritises employee well-being and development. With benefits such as 25 days of annual leave, a leading pension scheme, and opportunities for paid volunteering, we empower our staff to make a meaningful impact in the community while enjoying a balanced work-life. Join us to be part of a dedicated team that values customer service excellence and fosters continuous improvement in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Planner/Works Programmer in Spennymoor
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like SwiftCruit and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at SwiftCruit!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like SwiftCruit keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Planner/Works Programmer in Spennymoor
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to SwiftCruit:This is your chance to really connect with the team at SwiftCruit. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at SwiftCruit
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with SwiftCruit.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show SwiftCruit that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at SwiftCruit. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
