At a Glance
- Tasks: Manage relationships with Disney+ distribution partners and drive technical integrations.
- Company: Join Disney's innovative Direct to Consumer team, shaping the future of streaming.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and free park entry.
- Other info: Diverse workplace with employee resource groups supporting various communities.
- Why this job: Be part of a creative team that influences global streaming strategies.
- Qualifications: 7+ years in technical account management; strong communication and analytical skills.
The predicted salary is between 47181 - 55000 £ per year.
About the Role & Team
Disney’s Direct to Consumer (DTC) team oversees the Hulu and Disney+ streaming businesses within the Disney Entertainment division, helping to bring The Walt Disney Company’s best-in-class storytelling to fans and families everywhere. Disney’s Technical Account Management (TAM) team within the Direct-to-Consumer (DTC) organization is composed of industry thought leaders and innovators collaborating with partners across Disney+, ESPN, and Hulu. We serve as strategic allies for our partners, fostering strong, collaborative relationships that support Disney’s streaming product and technology initiatives worldwide.
We are seeking a Senior Technical Account Manager (TAM) to join the TAM team to support our regional Disney+ distribution partners in EMEA. The Senior TAM drives all technical aspects of Disney's partnership with distributors, by collaborating with business development, legal, finance, product, and engineering teams to onboard partners, promote the product offering, and develop and implement platform features to support distribution strategies. This role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home.
Values
You’ll join a team grounded in our Disney values— acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.
What You Will Do
- Cultivate and manage strong, positive, daily relationships with regional distribution third-party partners.
- Ensure the successful delivery of integrations and platform deployments.
- Effectively advocate for Disney’s DTC product and technology interests, educating partners and influencing their strategies.
- Identify new capabilities, features, and requirements across regional distribution partners, providing actionable recommendations to internal business, product, and technology teams.
- Collaborate with internal product and technology teams to identify challenges, blockers, and issues requiring resolution with third-party partners.
- Work closely with legal, sales, and business development teams to facilitate distribution deals that advance Disney’s product, technology, and strategic goals, including advising on and negotiating contractual terms for technical features.
Required Qualifications & Skills
- Minimum of 7 years of experience in a technical account management or product management role.
- Bachelor’s degree in engineering, computer science, or equivalent years of technical experience in product management, media, video streaming, or a related field.
- Proven track record working with third-party consumer electronics partners, middleware providers, SoC manufacturers, OEMs, and platform distribution partners.
- Exceptional customer relationship and account management skills, with the ability to influence and advocate for Disney’s product and technology initiatives, while uncovering and evaluating implementation requirements for internal teams.
- Excellent verbal, written, and interpersonal communication skills, capable of distilling complex technical concepts into clear business impacts and vice versa.
- Skilled in identifying core business objectives and technical needs to drive successful launches and ongoing support for each distribution partner.
- Strong attention to detail and analytical skills, with the ability to investigate challenging issues, develop solutions, and deliver strategic recommendations to product, technology, business, and executive stakeholders.
- Extensive experience leading complex end-to-end technology integrations for digital media and streaming video solutions, including live and VOD platforms.
- In-depth knowledge of live and VOD streaming technology for OTT and Direct-to-Consumer services.
- Strong understanding of streaming media consumer electronics devices and platforms such as web, mobile, connected devices, living room devices, and set-top boxes.
- Experience with video streaming technologies, including playback, encoding, packaging, DRM, CDN, and related systems.
The Perks
- 25 days annual leave
- Private medical insurance & dental care
- Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
- Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
- Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Senior Technical Account Manager employer: SwiftCruit
At Global, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London that fosters innovation and collaboration. As a Senior Machine Learning Engineer, you'll not only have the opportunity to influence millions through cutting-edge AI solutions but also benefit from a culture that encourages professional growth, cross-functional partnerships, and the development of reusable engineering standards. With a commitment to employee development and a focus on impactful projects, Global is the ideal place for those seeking meaningful and rewarding careers in data science and machine learning.
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We think you need these skills to ace Senior Technical Account Manager
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