At a Glance
- Tasks: Provide expert support and advice on software applications to ensure customer satisfaction.
- Company: Join Corpay, a global leader in innovative payment solutions.
- Benefits: Enjoy 25 days holiday, private healthcare, and career progression opportunities.
- Other info: Work in a collaborative environment with excellent training and development.
- Why this job: Be part of a dynamic team that drives innovation in commercial payments.
- Qualifications: Experience in application support and strong problem-solving skills are essential.
The predicted salary is between 54000 - 66000 £ per year.
Your role
Corpay is currently looking to hire a Product Application Support Specialist on a permanent basis within the UK Product Support division. This position falls under our Epyx line of business and is based in our Meriden office. In this role you will encounter a diverse role that will require you to become a business expert in everything within the software application. You will provide advice and expert problem solving to our existing and new customers. You will report into the VP of Customer Operations and regularly collaborate with other teams within the division.
How We Work
As a Product Application Support Specialist, Corpay will set you up for success by providing:
- Assigned workspace in the Meriden office
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
- Providing expert advice, troubleshooting, and application support to new and existing customers, ensuring a high level of customer satisfaction.
- Managing software incidents and support tickets through to resolution, including issue replication, investigation, documentation, and escalation where required.
- Acting as the primary liaison between application users and Development/Technical teams, facilitating clear communication and ensuring timely resolution of issues.
- Participating as a member of an Agile sprint team, contributing to testing activities including unit, regression, and User Acceptance Testing (UAT), as well as supporting software releases and deployments.
- Working closely with customers to understand business requirements and recommend the most effective application configuration and solutions.
- Providing guidance on product functionality, best practices, and operational processes, helping customers maximise the value of the platform across both demand and supply-side operations.
- Delivering virtual and on-site user training and support, assisting customers with onboarding, adoption, and ongoing use of the software.
- Supporting project implementation activities, working alongside Project Managers to ensure successful customer setup and deployment.
- Delivering software demonstrations to prospective and existing customers.
- Contributing to software design discussions and product improvement initiatives.
- Producing business and operational reports.
- Supporting data management and data quality activities.
- Delivering key business and product training.
- Performing technical administration and system configuration tasks.
Qualifications & Skills
Essential
- Experience supporting business-critical software applications in a customer-facing environment.
- Strong problem-solving and analytical skills, with the ability to investigate and resolve complex application issues.
- Excellent communication and stakeholder management skills, with the ability to translate technical information for non-technical audiences.
- Experience working within Agile development environments and collaborating with cross-functional teams.
Desirable
- Previous experience in Application Support, Software Support, QA, UAT, or 2nd/3rd Line application Support roles.
- Familiarity with tools such as Jira, Postman, Swagger, SQL Server Management Studio, AWS, Azure DevOps/Team Foundation Server, or similar platforms.
- Experience supporting system integrations, including SOAP/XML web services, REST/JSON APIs, and FTP-based data exchange processes.
- Managing well under pressure.
- Presentation skills.
- Detail orientated.
- Enjoy the build and support processes for software.
- Assertive, team player and multi-tasking ability.
Must have a driving licence due to visiting customer sites.
Benefits & Perks
- 4 X Life insurance
- Pension scheme - 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to LinkedIn learning
- Free rewards and discounts via Gratitudes
- Career Progression
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
Product Application Support Specialist employer: SwiftCruit
At Global, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London that fosters innovation and collaboration. As a Senior Machine Learning Engineer, you'll not only have the opportunity to influence millions through cutting-edge AI solutions but also benefit from a culture that encourages professional growth, cross-functional partnerships, and the development of reusable engineering standards. With a commitment to employee development and a focus on impactful projects, Global is the ideal place for those seeking meaningful and rewarding careers in data science and machine learning.
StudySmarter Expert Advice🤫
We think this is how you could land Product Application Support Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SwiftCruit. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SwiftCruit before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Product Application Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SwiftCruit:Your cover letter is your chance to shine! Tell us why you want to work at SwiftCruit specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SwiftCruit!
How to prepare for a job interview at SwiftCruit
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
