At a Glance
- Tasks: Invigilate exams and provide excellent customer service to candidates.
- Company: Join Reed in Partnership, a family-owned company transforming lives since 1998.
- Benefits: Earn £13.45 per hour with flexible shifts and long-term employment stability.
- Other info: Flexible working hours with opportunities for additional shifts.
- Why this job: Make a difference by helping new drivers at a crucial moment in their lives.
- Qualifications: Customer service experience and a full UK driving licence required.
The predicted salary is between 13.45 - 13.45 £ per hour.
Are you passionate about providing excellent customer service? Would you like a role that enables you to meet and help new people every day? Then consider the position of Test Centre Associate at Reed in Partnership!
Our DVSA (Driver and Vehicle Standards Agency) programme provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million + Driving Theory Tests a year across several regions of the UK. Our delivery provides the infrastructure and processes required to test each candidate's driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA.
What is the role about?
You will be responsible for the invigilation of exams and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are adhered to at all times. The Test Centre Associate will strictly adhere to the guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures.
Your day-to-day responsibilities will include:
- Providing a high level of customer service
- Checking candidates ID documents and booking them in on the system
- Ensuring the integrity and security of tests are maintained
- Supervision and invigilation of tests
- Explaining the test process to candidates and supporting with other queries
- Reviewing tests and test centre schedules
- Performing daily test centre opening and closing procedures
- Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion
- Handling and reporting incidents that could impact candidate testing
Your Work Schedule
Our Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you. Shifts could range from:
- Mornings - 8.30am to 1pm/2pm
- Afternoons - 12.30pm/1pm to 5.30pm/6.30pm
- Full day - 8.30am to 5.30pm/6.30pm
- Evenings - 4.30pm/5pm to 8.30pm/9.30pm
- Afternoon & Evenings – 12pm/1pm to 8.30pm/9.30pm
The Northallerton Theory Test Centre usually opens 2 to 3 days per week subject to demand. Main operating days are usually Monday, Wednesday and 1 Saturday per month. The ideal candidate will need to be flexible to pick up shifts on a Wednesday evening and the Saturday when required; other shifts will be available depending on availability.
What’s in it for you?
The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives.
To be successful in this role, we are looking for someone with:
- A full UK driving licence (although driving will not be required for all locations)
- Significant demonstrable experience in providing high-quality customer service
- Excellent attention to detail and accuracy
- The ability to work under pressure to short timescales and multitask to complete a variety of competing activities
- Experience in working with diverse customer groups
- Excellent judgement and decision-making skills
- Flexibility in working hours and days, including evenings and Saturdays
- The ability to remain calm and deal with confrontational candidates in a professional manner
Please note that the deadline for internal applicants for this role is 15th June 2026.
Diversity and Inclusion
We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.
StudySmarter Expert Advice🤫
We think this is how you could land Test Centre Associate - Northallerton
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We think you need these skills to ace Test Centre Associate - Northallerton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for SwiftCruit!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at SwiftCruit
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
